Kenia Sanchez
Hialeah
Summary
Knowledgeable Permit Technician with over 10 years of experience, with great communication, team work spirit and lead supervisor support.
Overview
12
12
years of professional experience
Work History
Permit Technician 2
County of Santa Clara
04.2022 - 12.2024
- Provide lead supervisor support over staff with coordinating the permit process and other related assignments.
- Possessed specialized knowledge in building, planning, land development, code enforcement and fire.
- Verified accuracy and completeness in applications, construction documents and building plans being received.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in professionally while managing competing demands on time effectively.
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
- Assisted newly hired permit technicians in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Calculated initial plan check and permit fees.
Permit Technician 1
County of Santa Clara
08.2019 - 04.2022
- Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Processed payments for initial plan check and permit fees.
- Processed and issues various building, mechanical, electrical, plumbing, fire, grading, and land development permits.
- Scheduled inspections.
- Routed plans accordingly to the project scope.
- Process over-the-counter residential applications for permits to repair-in-kind building, electrical, plumbing and mechanical.
Permit Technician
TRB+
04.2019 - 08.2019
- Reviewed supporting documentations such as applications, construction plans and supporting documents to be accurate and legible.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Calculated and processed payments for permit fees.
- Issued various of permits.
- Verified contractors licenses.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
Special Projects Coordinator 2
City of Hialeah
03.2015 - 03.2019
- Assist specific developers that requires special
attention - Resolves variety of complex problems and complaints
encountered by staff regarding permit and plan
submittals and processing. - Assigned to handle request specifically from the
Building Official
Provides support to permit technicians as needed.
Permit Technician 1
City of Hialeah
06.2013 - 03.2015
- Receive, process, and route building plans to
appropriate department; issue building permits; and
schedule building inspections.
Provides accurate and up to date information
regarding permit process and permit activity. - Review blueprints, submissions and plans for
completeness and compliance with basic code
requirements. - Computes mathematical, statistical and financial
computations quickly and correctly, and receives fees from based on jurisdiction adopted fees.
Education
High School Diploma -
American Academy of Pinecrest
Pinecrest, FL 04-2009
Skills
- Multitasking efficiency
- Critical thinking development
- Teamwork and collaboration
- Self motivation
- Customer service
- Conflict resolution
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Permit Technician 2
County of Santa Clara
04.2022 - 12.2024
Permit Technician 1
County of Santa Clara
08.2019 - 04.2022
Permit Technician
TRB+
04.2019 - 08.2019
Special Projects Coordinator 2
City of Hialeah
03.2015 - 03.2019
Permit Technician 1
City of Hialeah
06.2013 - 03.2015
High School Diploma -
American Academy of Pinecrest
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