Lynn Flaaen-Hanna
Fountain Hills,Arizona
Summary
Knowledgeable Permit Technician 2 with solid background in permit processing and regulatory compliance. Successfully supported municipal projects by ensuring timely approval and accurate documentation. Demonstrated expertise in navigating complex permitting systems and collaborating with stakeholders to streamline operations.
Dedicated professional with expertise in permit application review and technical assistance. Known for multitasking efficiency and providing exceptional customer service while ensuring compliance with local, state, and federal regulations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Permit Technician 2
City Of Tempe Government
Tempe, AZ
10.1993 - Current
- Reviewed permit applications for compliance with local, state, and federal regulations.
- Provided technical assistance to applicants regarding zoning laws and permit requirements.
- Mentored junior staff on best practices for application review and approval processes.
- Analyzed workflow efficiencies, recommending improvements to enhance processing times.
- Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
- Wrote the City of Tempe's street addressing procedure, coordinating it with multiple governmental agencies.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
- Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Actively participated in team meetings, sharing insights and expertise to support colleagues in their work and improve overall department performance.
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired Permit Technicians in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ06.1979
Skills
- Multitasking efficiency
- GIS mapping experience
- Professionalism and integrity
- Computer software proficiency
- Decision-making confidence
- Code compliance
- Telephone etiquette awareness
- Building code interpretation
- Permit processing proficiency
- Critical thinking development
- Building codes
- Permit acquisition
Certification
- [Area of certification] Training - [Timeframe]
- Area of Certification Training - Timeframe
- Area of Certification Training - Timeframe
- Area of Certification Training - Timeframe
- Area Of Certification Training - Time Frame
Timeline
Permit Technician 2
City Of Tempe Government
10.1993 - Current
High School Diploma -
Maryvale High School
AZBO Permit Technician of the Year, 2022 - 2023
I was voted this honor for recognition of my excellence as a permit technician.