KENIA SANTOS ZUNIGA
Queens,USA
Summary
A highly motivated, hardworking, dependable person who takes on new challenges and tasks while also learning the ins and outs of the company to efficiently execute positive results. Also, able to make decisions on problem solving and conflict resolution to benefit and encourage team building. I am looking for an opportunity where I can use my skills and knowledge to assist a company in all aspects as they assist me in reaching my career goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Support Specialist
SCO Family of Services
Queens, NY
02.2026 - Current
- Provided operational and administrative support across multiple regional sites, ensuring process consistency and compliance with organizational standards.
- Coordinated scheduling, tracking, and compliance for required staff training, maintaining accurate internal records.
- Facilitated communication between leadership, program managers, and staff on updates, deadlines, and policy changes to enhance information flow.
- Participated in team meetings to share insights and improve service initiatives.
Administrative Assistant
SCO Family of Services
Queens, NY
08.2023 - 02.2026
- Provide administrative support to mobile crisis response teams and compiling daily census for all Independence Inn programs.
- Executed general admission duties, including answering phones, word processing, filing, and faxing, while processing payroll time sheets and maintaining billing records.
- Managed procurement of office supplies and ensured functionality of office equipment to support program operations.
- Documented notes for multidisciplinary team meetings and case conferencing to support collaborative decision-making.
Youth Group Leader
Coalition for the Homeless
Queens, USA
09.2022 - 08.2023
- Dedicated time to assist youth with homework, ensuring completion and understanding of material.
- Coordinated indoor and outdoor activities for youth to enhance skills in reading, writing, math, and following directions.
- Facilitated educational assistance for families in need, connecting them with necessary resources.
- Organized classroom materials to support daily activities.
- Afterschool programs are offered to children ranging from ages 5-13 to homeless shelters.
Store Manager
Journeys
Manhattan, USA
02.2020 - 09.2021
- Managed 1.6-million-dollar store, refining interviewing and employee training skills to build a cohesive team of 15+.
- Coached employees to advance career development and improve skills in visual merchandising and loss prevention.
- Executed day-to-day operations, consistently meeting or exceeding sales expectations.
Store Manager in Training
Journeys
Manhattan, USA
01.2019 - 02.2020
- Managed 6.2-million-dollar business by achieving sales goals, training and developing employees, and executing daily operations.
- Oversaw day-to-day operations, recruiting, interviewing, hiring, and training new employees from part-time to management levels.
- Created training programs for new and current employees to enhance sales performance.
- Ran payroll on a weekly basis and dealt with any inquiries.
Assistant Manager
Journeys
Manhattan, USA
10.2018 - 01.2019
- Recruited, trained, and supervised a team of 40+ employees while handling customer complaints and inquiries.
- Coached employees regularly on achieving personal sales goals.
- Delegated tasks to maintain the stores visuals up to company standards.
Education
High School Diploma - CTE Certification
Academy For Careers in Television And Film
Long Island City, NY06-2017
Forensic Psychology -
John Jay College of Criminal Justice
Skills
- Recruiting & Hiring
- Staff training
- Management
- Administrative
- Scheduling
- Data accuracy
- Data entry
- Office 365
- Budget Management
- Emergency Response
Certification
CPR/AED Certified
Timeline
Regional Support Specialist
SCO Family of Services
02.2026 - Current
Administrative Assistant
SCO Family of Services
08.2023 - 02.2026
Youth Group Leader
Coalition for the Homeless
09.2022 - 08.2023
Store Manager
Journeys
02.2020 - 09.2021
Store Manager in Training
Journeys
01.2019 - 02.2020
Assistant Manager
Journeys
10.2018 - 01.2019
High School Diploma - CTE Certification
Academy For Careers in Television And Film
Forensic Psychology -
John Jay College of Criminal Justice