Kenia Thomas
Henderson,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
Bubba's 33
2022.04 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Patient Intake Specialist
Deaconess Midtown Hospital
2020.11 - 2022.05
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Server
Tropicana Casino And Resort
2019.08 - 2021.02
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Caregiver
Home Instead Senior Care Home
2016.06 - 2019.07
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sales Associate
Walmart
2014.08 - 2016.05
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
High School Diploma -
Henderson County High School
Henderson, KY05.2016
Skills
- Safe Food Handling
- Table Bussing
- Order Management
- Order Delivery Practices
- Electronic Medical Record Software
- Dependable and Responsible
- Active Listening
- Problem-Solving
- Multitasking
- Regulatory Compliance
- Customer Service
- POS System Operations
Timeline
Server
Bubba's 33
2022.04 - Current
Patient Intake Specialist
Deaconess Midtown Hospital
2020.11 - 2022.05
Server
Tropicana Casino And Resort
2019.08 - 2021.02
Caregiver
Home Instead Senior Care Home
2016.06 - 2019.07
Sales Associate
Walmart
2014.08 - 2016.05
High School Diploma -
Henderson County High School
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