Rebecca Spivey
Colorado City,CO
Summary
Proven Restaurant Server with a track record of enhancing customer satisfaction and streamlining payment processes. Excelled in service prioritization and POS system operation, significantly boosting sales through exceptional guest service and professional appearance. Skilled in fostering warm customer relationships and resolving complaints, ensuring a positive dining experience and compliance with health standards.
Overview
10
10
years of professional experience
Work History
Restaurant Server
Bubba's 33
2022.12 - Current
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Server
Texas Roadhouse
2014.07 - 2021.07
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
General Studies
Skills
- Payment Processing
- Professional Appearance
- Service prioritization
- Salesmanship
- Guest service
- POS System Operation
- Customer Satisfaction
Timeline
Restaurant Server - Bubba's 33
2022.12 - Current
Restaurant Server - Texas Roadhouse
2014.07 - 2021.07
Axtell High School - ,
McLennan Community College - , General Studies
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