Summary
Overview
Work History
Education
Skills
Timeline
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Kenia Westbrook

Alpharetta,GA

Summary

Results-focused Dog Walker dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Restaurant Team Member

Chic-Fil-A
09.2023 - 03.2024
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
    • Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
    • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
    • Kept register accurate through correct billing, payment processing, and cash management practices.
    • Processed customer payments and balanced cash drawers.
    • Cultivated warm relationships with regular customers.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
    • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
    • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
    • Developed and maintained courteous and effective working relationships.

Dog Walker

Volunteer Work
04.2020 - 06.2023
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Maintained professional relationships with clients, providing exceptional customer service at all times.
  • Educated clients about proper pet care practices, including nutrition, grooming, and exercise recommendations.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Westbrook Academy
Alpharetta Ga
06.2024

Skills

  • Relationship Building
  • Physical Strength
  • Flexible Schedule
  • Decision-Making
  • Dependable and Responsible
  • Honest and Dependable
  • Guest Engagement
  • Time Management
  • Customer Service
  • Teamwork and Collaboration
  • Food Running
  • Ordering Procedures
  • Guest Seating
  • Strong Work Ethic

Timeline

Restaurant Team Member

Chic-Fil-A
09.2023 - 03.2024

Dog Walker

Volunteer Work
04.2020 - 06.2023

High School Diploma -

Westbrook Academy

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Kenia Westbrook