Keniese Mcclee
Amazon
Greensboro,NC
6
years of professional experience
Experienced team leader with a strong background in people management, coaching, and operational oversight. Known for improving workflow, resolving conflict, and maintaining safe, organized, high-performing teams.
Work History
Team Leader
1 Month- Ensured compliance with safety standards, cash handling, and operational procedures.
- Communicated priorities across shifts to keep handoffs accurate and work plans aligned.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Member Service Agent
1 Year 8 Months- Resolved member benefit, eligibility, and claims inquiries using CRM and knowledge base resources.
- Processed enrollment updates, dependent changes, and address corrections with accurate data entry.
- Documented service requests and follow-up actions in case management system for timely resolution.
- Explained plan coverage, copayments, and provider navigation in clear, empathetic language.
- Escalated complex issues to internal teams while maintaining ownership of member communication.
- Verified member information and protected confidentiality in alignment with HIPAA requirements.
Political Canvasser
1 Year- Conducted door-to-door canvassing to engage community members on policy priorities and voting issues.
- Delivered campaign scripts consistently while adapting conversations to diverse voter concerns.
- Recorded voter interactions in outreach databases to maintain accurate field reporting.
- Supported field organizers with neighborhood targeting and route planning for canvassing shifts.
- Recruited residents to attend events, meetings, and advocacy actions through direct outreach.
- Built rapport with community members to strengthen trust and increase participation in organizing efforts.
Team Leader
2 Years 4 Months- Supervised associates to maintain daily workflow, service standards, and store productivity.
- Coached team members on customer service, safety procedures, and operational expectations.
- Coordinated task assignments to support zoning, stocking, and merchandising execution.
- Monitored inventory levels and escalated replenishment needs to maintain on-shelf availability.
- Resolved customer concerns promptly while reinforcing store policies and service recovery.
- Tracked performance indicators to identify process gaps and improve team consistency.
Education
Bachelor of Science - Business Administration
Bachelor of Science - Business Administration
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
People management
Staff training
Work Planning and Prioritization
Documentation and reporting
Coaching and mentoring
Timeline
Team Leader
Amazon
09.2026 - CurrentRead More
Member Service Agent
Personify Health
12.2024 - 08.2026Read More
Political Canvasser
Down Home NC
11.2023 - 11.2024Read More
Team Leader
Walmart
04.2021 - 08.2023Read More
University of North Carolina At Greensboro
Bachelor of Science from Business Administration
Read More
Wingate University
Bachelor of Science from Business Administration
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