Kenijah Austin
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Advanced Urgent Care
10.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Operations Processor
Wells Fargo
08.2023 - 07.2024
- Perform general clerical operations tasks that are routine in nature receiving
- Receive, log, batch, and distributing work
- Batching currency and deposits, moving coin and retaining procedures
- Prepare and distribute incoming and outgoing mail
- Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
- Work under close supervision following established procedures
General Warehouse Associate
The Home Depot
07.2022 - 04.2023
- Uses a reach truck to move, and replenish materials in a warehouse
- The goal is to increase efficiency, profitability and customer satisfaction
- Communicate and cooperate with supervisors and coworkers
- Follow quality service standards and comply with procedures, rules and regulations
Customer Service Rep
Navient
10.2021 - 07.2022
- Account management
- Handle general questions and guide the applicant through issues related to their case
- Communicate by listening to 'hear' the customers concern without interruption, so that the appropriate response is given
- Consistently utilize resources to ensure accurate information is conveyed to customers
Team Lead
Whataburger
04.2018 - 07.2020
- Supervises the performance of entrusted team members and leads them to perform all tasks according to standards
- Communicates directions clearly and follows up to ensure specific actions are carried out as intended
- Demonstrates and promotes a 'can do' attitude when addressing customer requests, concerns, and complaints to assure customer satisfaction is achieved at all times
- Effectively serves as a team player in supporting the goals of the organization
Education
HIGH SCHOOL DIPLOMA -
FRANKLIN D ROOSEVELT HS
05.2020
Concorde Career College
Grand Prairie, TXSkills
- Excellent writing and communication skills
- Leadership
- Problem solving
- Active listening
- Customer service
- Organization
- Team work
- Critical thinking
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- Data entry
- Patient-focused care
- Clinical documentation
- CPR
- Medical procedures
- Professionalism and ethics
- Data entry
- Patient-focused care
- Clinical documentation
- CPR
- Medical procedures
- Professionalism and ethics
Timeline
Medical Assistant
Advanced Urgent Care
10.2024 - 01.2025
Operations Processor
Wells Fargo
08.2023 - 07.2024
General Warehouse Associate
The Home Depot
07.2022 - 04.2023
Customer Service Rep
Navient
10.2021 - 07.2022
Team Lead
Whataburger
04.2018 - 07.2020
Concorde Career College
HIGH SCHOOL DIPLOMA -
FRANKLIN D ROOSEVELT HS
Similar Profiles
Aya GhalyonAya Ghalyon
Medical Assistant at Advanced Urgent CareMedical Assistant at Advanced Urgent Care
Laura JadroLaura Jadro
Radiologic Technologist at Advanced Urgent Care & Occupational MedicineRadiologic Technologist at Advanced Urgent Care & Occupational Medicine
Courtney KuykendallCourtney Kuykendall
Health Unit Coordinator at Kaiser Permanente Advanced Urgent CareHealth Unit Coordinator at Kaiser Permanente Advanced Urgent Care
Angel JohnsonAngel Johnson
Medical Assistant/ Medical Records/Medical Assistant Supervisor at Correctional Health IncMedical Assistant/ Medical Records/Medical Assistant Supervisor at Correctional Health Inc
Maria Isabel ShankMaria Isabel Shank
Medical Assistant /Medical Receptionist/Certified Medical Assistant/Phlebotomist at Baptist Primary CareMedical Assistant /Medical Receptionist/Certified Medical Assistant/Phlebotomist at Baptist Primary Care