Vanessa Torres-Miranda
CA
Summary
Seeking a supervisory role where I can utilize my professional expertise as an accomplished Lead Medical Assistant with a proven 9 year track record at very fast paced locations such as Sierra View Nephrology, Aria Community Health Center, and Family Health Care Network.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Health Care Network
01.2022 - Current
- Exceed in patient care including greeting patient's, directing patient's to exam rooms, obtain vitals, prepare for clinical procedures, verify patient EHR / CDSS are up to date.
- Administrative duties including giving appointments, obtaining consults, faxing, referrals, E-fax.
- Checking daily temps, for immunizations both VFC and private, daily quality control's, monthly inspections, sterilization, autoclave, monthly exam room / CLIA checklist, and opening and closing duties when applicable.
- Adept at streamlining workflows, managing resources, and ensuring compliance with regulations while using ECW dashboard and resource schedule to ensure best performance within reasonable wait times.
Lead Medical Assistant
Aria Community Health Center
08.2020 - 01.2022
- Supervised a team of medical assistants, ensuring efficient patient flow and high-quality care.
- Creating employee schedules for several different sites, finding coverage due to company needs.
- Monthly staff meeting, provider meeting, drug representative's, employee evaluations, giving proper feed back to manger and high up's receiving constructive criticism to create new opportunities.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service with conflict resolution. Collaborate with manager when needed.
- Trained new hires on administrative tasks, OSHA, employee compliance, policy, hand washing hygiene and clinical procedures.
- Implemented new procedures to improve efficiency and reduce errors, simply complex terms using everyday examples to inform and communicate with staff.
- Assisted with patient check-in process, collect co pays, deductibles, co insurance, offer patient financial options, vital signs, and basic clinical procedures, managed medical records, patient scheduling, and billing processes.
Front and Back Office Lead Medical Assistant
Sierra View Nephrology Inc
01.2016 - 01.2022
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery. Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Assisted with insurance verification and billing processes.
- Demonstrated strong organizational and communication skills
Education
High School Diploma -
Delano High School
Delano, CA06-2016
Medical Assistant - NCMA
San Joaquin Valley College
Visalia, CA12-2015
Skills
- Core leadership
- Excellent writing
- Open communication
- Perceptive thinking
- Active listening skills
- Interpersonal skills
- Strategic time management
- Advanced mathematics's
- Analytical coordination skills
- Facilitated detail oriented skills
- Excellent people skills
- Effective conflict resolution
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Basic Life Support (BLS) - American Heart Association.
- OSHA Certified
- CPR/AED Certification
Timeline
Medical Assistant
Family Health Care Network
01.2022 - Current
Lead Medical Assistant
Aria Community Health Center
08.2020 - 01.2022
Front and Back Office Lead Medical Assistant
Sierra View Nephrology Inc
01.2016 - 01.2022
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Basic Life Support (BLS) - American Heart Association.
- OSHA Certified
- CPR/AED Certification
High School Diploma -
Delano High School
Medical Assistant - NCMA
San Joaquin Valley College
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