Kenise Worthy
Bryan's Road
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Chimera Enterprises
11.2020 - 11.2025
- Provide high-level administrative support to the Principal Deputy Assistant Secretary and Chief of Staff.
- Provide Front Office supervision, oversight and accountability for complex projects including data migration, calendar management and records management.
- Prepare reports, handle information requests, arrange conference calls and scheduling meeting.
- Compile and prepare division weekly activity report, briefing materials for staff and senior leadership, and ensure taskers are completed on time.
- Managed schedules, events, and travel plans for conferences, meetings, and seminars, as well as domestic and international trips for senior executives.
- Kept track of incoming correspondence, emails, snail mail, and other publications for management members.
- Conducted research to prepare, gather, and proof briefing materials, agendas, and decks for all executive-level meetings.
Executive Assistant
E3 Sentinel
11.2019 - 11.2020
- Scheduled and coordinated meetings, appointments, and travel arrangements for CWMD Front Office Leadership team.
- Collaborated with senior management to launch new projects and provide support for various processes.
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Resolved any in-house server issues in addition to maintaining internal IT infrastructure.
- Responded to emails and other correspondence to facilitate communication and improve business processes.
- Prepared meeting agendas and briefing papers for senior leadership team.
- Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.
- Department of Homeland Security - McLean, VA
Passport Specialist II
CGI Federal
09.2017 - 11.2019
- Prepared professional written correspondence to federal travelers, U.S. Department of State officials, foreign embassies, and consulates to facilitate issuance of Official and Diplomatic passports and visas.
- Managed the end-to-end process of obtaining official travel documentation in compliance with Department of State policies, Federal Travel Regulations, and agency travel directives.
- Provided high-level customer service and time-sensitive guidance to federal travelers with urgent passport and visa requests.
- Maintained accurate tracking and reporting of passports and visas, producing weekly, monthly, and fiscal-year status reports.
- Monitored passport expiration alerts within the Foreign Travel Management System (FTMS) and coordinated timely renewals to prevent travel disruptions.
- Ensured compliance with safeguarding requirements for Controlled Unclassified Information (CUI) and Department of State document retention policies.
- Maintained and updated Standard Operating Procedures (SOPs), passport/visa fact sheets, and FAQs to support agency travel operations.
- Coordinated passport cancellation, hold, and disposal actions with the U.S. Department of State during employee separation or transfer.
- Created billing packets and post-payment audit documentation using Microsoft Excel, Concur Travel System, and STARS financial system.
- Prepared detailed reports and maintained meticulous records to ensure compliance with federal audit standards.
- Conducted traveler profile maintenance, transfers, and data entry for passport and visa information in FTMS.
- Collaborated with federal leadership, travel offices, and external agencies to meet strict project deadlines and mission-critical travel requirements.
- Demonstrated a customer-centric approach through clear written and verbal communication with federal personnel at all levels
Financial Service Specialist II
Democracy Federal Credit Union
12.2015 - 09.2017
- Interviewed members and potential members to determine appropriate products and services to offer, complying with federal regulatory requirements such as Bank Secrecy Act, Anti Money Laundering and OCOA.
- Resolved customer complaints and questions pertaining to account activity.
- Performed administrative duties: answering phones, filing, and setting appointments.
- Greets visitors or callers and handles inquiries or directs them to the appropriate staff members or departments.
- Entered data into the Syimtar System, including payments, account information, and call logs.
Consumer Loan Officer
Transit Employee's Federal Credit Union
07.2012 - 12.2015
- Evaluate the applicant's financial situation, credit, and property to see if a loan can be granted.
- Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
- Prepared and reviewed all loan documentation for completeness, checking accuracy and compliance, and following other regulatory requirements and credit union policy procedures.
- Arranges conference rooms and preparing meeting materials for monthly board members meeting for the CEO of the Credit Union.
- Answers telephones, takes messages, or transfers call to appropriate individuals.
- Prepares reports, memoranda and other forms of written communication.
- Managing the Lending Manage calendar schedule for all meeting and conference.
Financial Sales Consultant
PNC Bank
08.2009 - 07.2012
- Increased sales by identifying opportunities that contributed to enhancement of branch operations and continuous process improvements.
- Initiated training and coaching sessions for teller team to polish their skills increase productivity. Utilized knowledge of all product lines services offered by bank in order to support further development.
- Provided superior services, which included greeting customers, returning phone calls, ordering checks and debit cards, and focusing on enhancing customer retention.
- Strengthened customer relationship, analyzing and resolving customer inquiries and requests regarding accounts, products, rates and services.
Teller Supervisor II
PNC Bank
11.2007 - 08.2009
- Promoted products or services to each customer to consistently meet sales targets.
- Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers.
- Processed quarterly vault and ATM audits with a zero error rate.
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
- Provided a high level of customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
- Took phone calls about banking products such as checking, savings, loans, and lines of credit.
Education
High School Diploma -
Friendly High School
Ft. Washington, MD06-2023
Skills
- Multi-Task Management
- Administrative support specialist
- Filing
- Customer service
- Schedule & calendar planning
- Sorting and labeling
- Creative problem solving
- Document handling
- Travel administration
- Advanced MS office suite
Clearance
Secret Security Clearance, 2018-05-01, U. S. Office of Personnel Management, favorably adjudicated
Timeline
Executive Assistant
Chimera Enterprises
11.2020 - 11.2025
Executive Assistant
E3 Sentinel
11.2019 - 11.2020
Passport Specialist II
CGI Federal
09.2017 - 11.2019
Financial Service Specialist II
Democracy Federal Credit Union
12.2015 - 09.2017
Consumer Loan Officer
Transit Employee's Federal Credit Union
07.2012 - 12.2015
Financial Sales Consultant
PNC Bank
08.2009 - 07.2012
Teller Supervisor II
PNC Bank
11.2007 - 08.2009
High School Diploma -
Friendly High School