Kenisha Hoover

• Cultivated and strengthened customer relationships to drive revenue growth.
• Contacted new and existing customers to discuss product and service solutions.
• Exceeded daily customer call quota by measuring input against goal and holding self accountable.
• Establishes customer contact by initiating follow up outbound calls and receiving return calls.
• Resolves customer concerns by providing appropriate information regarding products and services.
• Completes and ensures accurate validation of insurance benefits.
• Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards.

•Answering telephones, emails and any other communications promptly and courteously 50-75 calls is the goal

•Conducting telephone communications in a professional manner with a display of business decorum

•Greeting customers warmly and ascertaining the reason for calling.

•Providing and recording customer quotes.

•Demonstrate in-depth knowledge of products, placement, availability, price and use

•Assess customer needs for product or services

• Consulted with customers to discuss concerns and offer detailed information.

• Pick, pack, ship customer orders.
• Replenish inventory.
• Assemble, test of BTE hearing aids and FM systems.
• Visually inspects products, identify defects, escalate as required.
• Active participation in quality improvement process.
• Maintain work stations in a clean, safe and orderly manner.
• Meet establish individual goals and team goals.

• Work with fellow operators, team members to achieve safety, quality and production goals.
• Maintain accurate inventory reports.
• Understanding of implementing all safety.
• Accounting for productions, efficiency and the effectiveness of the line and making sure all production goals are met.
• Communicated with QA controllers for quality end product.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.