Mark Dippel
Leander
Summary
Personable Assistant Branch Manager with a track record of empowering team members while ensuring smooth branch operations.
Qualified [Desired Position] with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
JH INDUSTRIAL SUPPLY
08.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Set up new accounts, established customer credit and set up payment methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assistant Branch Manager
Ram Tool Construction Supply Co.
08.2003 - 05.2023
- Informs employees about important changes in operational policies and procedures.
- Interviewed, hired, and trained [Number] staff members, ensuring that they were well-versed in company policies and procedures.
- Advanced to keyholder and assistant manager-in-charge in the absence of the manager.
- Increased efficiency by properly allocating resources and managing employees.
- Wrote and administered employee performance reviews to keep track of the 71-member team's customer service and personal sales.
- Oversaw and evaluated 71 employees, including other managers, to help them improve their skills, meet daily goals, and advance.
- Followed all company and regulatory security and audit procedures.
- Oversaw a team of 71 branch employees and made performance evaluation recommendations.
- Trained and developed new team members in accordance with branch service standards and objectives.
Education
Associate of Science -
Georgia Perimeter College
Clarkston, GA01.2003
Skills
- Inventory management background
- Exceptional customer service
- Profit and loss reporting
- Flexible
- Weekly Payroll
- Energetic
- Multi-Task Management
- Research/due diligence
- Company valuations
- Expense control
- Hardworking mentality
- Detail-oriented
- Decision-making ability
- Reliable
- Sales expertise
- Friendly
- Customer satisfaction
- Team development
- Uncompromising work ethic
- Team Leadership
- Problem solving
- Approachable
- Strong work ethic
- Customer service
- Attention to detail
- Cheerful and energetic
Affiliations
Scouts BSA
Timeline
Inside Sales Representative
JH INDUSTRIAL SUPPLY
08.2023 - Current
Assistant Branch Manager
Ram Tool Construction Supply Co.
08.2003 - 05.2023
Associate of Science -
Georgia Perimeter College
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