Samuel Lindgren
Summary
Dynamic and adaptable professional with a proven track record in customer service and attention to detail, honed across roles from Inside Sales Representative at General Distributing to Customer Service Team Leader. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in Excel Data Management and an adaptable mindset. Demonstrated commitment to excellence and continuous improvement in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
General Distributing
09.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Answered customers' questions regarding products, prices, and availability.
- Ensured a clean store which provided a pleasant environment to customers and employees.
- Processed orders using TIMS software.
- Managed inventory counts on products.
- Safely handled the filling and distribution of industrial and medical gases, ensuring to follow both government and company safety protocols.
- Delivery of gases and hardgoods to customers.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed nightly Cash Report using Microsoft Excel.
Customer Service Team Leader
Capital Sports and Western
04.2021 - 08.2024
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Served as primary store cashier.
- Maintained a clean, pleasant department in the front of the store.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Coordinated with other departments to resolve customer issues more efficiently, enhancing overall service experience.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Professional Home Cleaner
Self Employed
02.2011 - 03.2022
- Maintained discretion when dealing with sensitive information found during the course of providing home cleaning services for clients'' peace of mind.
- Enhanced overall home atmosphere for clients through the use of pleasant scents, creating a comfortable living space.
- Performed deep-cleaning tasks for optimal results, including scrubbing floors, sanitizing surfaces, and dusting furniture.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Fostered strong relationships with clients by providing courteous and prompt communication, addressing concerns or feedback as necessary.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Intern
Montana Historical Society
09.2020 - 12.2020
- Assisted in the conservation and preservation of artifacts, ensuring their longevity for future generations to appreciate.
- Cataloged artifacts using Past Perfect software.
- Packed artifacts prior to their transfer in the remodeling process at the Museum
- Assisted cataloging files from the Bullock Administration in the Archives.
- Used Microsoft Excel to help create a database of titles and topics of files from the Bullock Administration.
Education
Bachelor of Arts - History
Carroll College
Helena, MT01-2020
Associate of Arts - General Studies
Helena College
Helena, MT05-2017
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Adaptable Mindset
- Cheerful and energetic
- Extensive Cleaning Background
- Proficient in Handtool Operation
- Excel Data Management
- Past Perfect Software Experience
Certification
- Forklift Certification
Timeline
Inside Sales Representative
General Distributing
09.2024 - Current
Customer Service Team Leader
Capital Sports and Western
04.2021 - 08.2024
Intern
Montana Historical Society
09.2020 - 12.2020
Professional Home Cleaner
Self Employed
02.2011 - 03.2022
Bachelor of Arts - History
Carroll College
Associate of Arts - General Studies
Helena College
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