Kenisha Ooms
Somers,MT
Summary
Dynamic and experienced server and bartender with a proven track record of enhancing team performance and delivering exceptional customer service. Adept at training new staff in service standards and beverage preparation, while ensuring compliance with health regulations. Strong communicator with the ability to thrive in fast-paced environments, fostering a positive atmosphere for both staff and patrons.
Overview
7
7
years of professional experience
Work History
Server Trainer / Bartender
Tamarack Brewing Company
Lakeside, MT
01.2020 - Current
- Delivered exceptional customer service in a fast-paced environment, handling up to 30 tables per shift, and maintaining high satisfaction levels.
- Efficiently handled kegs weighing over 50 pounds, ensuring safe and timely stock management in a high-volume environment.
- Monitored the performance of trainees throughout their training duration to identify areas for improvement.
- Managed cash and credit transactions accurately, maintaining a balanced cash register, and ensuring secure handling of payments.
- Collaborated with kitchen staff to ensure timely food delivery and efficient communication, reducing wait times, and improving service flow.
Barista
Colter Coffee
Kalispell , MT
04.2019 - 03.2024
- Prepared and served a variety of coffee beverages, maintaining high standards of quality and presentation to enhance customer satisfaction.
- Collaborated with coworkers to improve workflow and enhance service speeds while delivering exceptional customer service.
- Trained new baristas on coffee preparation techniques, menu knowledge, and customer service best practices.
Server / Barista
Roberto Ijssalon
Epe, The Netherlands
06.2017 - 10.2018
- Prepared and served a variety of ice cream flavors and coffee beverages, maintaining high standards of quality and presentation.
- Assisted in organizing community events, helping to foster a strong connection between the shop and local customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Glacier High Scool
Kalispell05-2020
High School Diploma -
Noordgouw CC
Heerde, The Netherlands06-2018
Skills
- Customer service: Strong communication and issue-resolution skills
- Technical Proficiency: Skilled in operating coffee machines, and POS systems
- Teamwork: A collaborative team player with training experience
- Problem-solving: Quick decision-making in high-pressure situations
- Adaptability: Flexible, and willing to learn new skills
- Time management: Effective multitasking in fast-paced environments
References
Marcus Hendrickson
Tamarack Brewing Company Manager
(406) 270-7048
Timeline
Server Trainer / Bartender
Tamarack Brewing Company
01.2020 - Current
Barista
Colter Coffee
04.2019 - 03.2024
Server / Barista
Roberto Ijssalon
06.2017 - 10.2018
High School Diploma -
Glacier High Scool
High School Diploma -
Noordgouw CC
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