Kenisha Roseboro
Clemmons,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Novant Health Neurology And Sleep Westgate
08.2021 - Current
- Gather necessary information from the patient and provider to ensure accuracy and completeness of referral
- Audit and review outgoing and follow-up work queues
- Navigate scheduling outside referrals according to the appropriate medical facility and or practice
- Obtain prior authorization and insurance approval to ensure billing accuracy and processing
- Communicate effectively with clerical and clinical staff to achieve patient and team goals
- Maintain other duties such as: scheduling appointments, mailing patient letters, answering incoming calls, faxing, filing, and making copies
Patient Access Specialist
Novant Health Rehabilitation Center - Martinet
09.2016 - 08.2021
- Provide multifaceted administrative support for outpatient clinic
- Perform patient registration, handle patient records
- Answer incoming telephone calls and direct inquiries from patients
- Handle insurance authorizations, pre-certifications, pre-registration
- Schedule appointments from referral work queue
- Open and close daily cash flow, prepare daily deposit
Medical Unit Secretary - Rehab Assistant
Novant Health Whitaker Rehabilitation Center
11.2010 - 09.2016
- Monitor clinical receptionist area, assign patients to room when admitted
- Scan documentation, mail and or fax correspondence
- Process medical record request, lab results, and doctor orders
- Answer telephone and call bells in a timely manner
- Communicate effectively with patients, families, and health care team members
- Assist care coordinators with preparing patients for discharge
- Maintain appropriate supplies for unit
- Complete and chart patient activities and request
- Help with patient care as needed: bathing, dressing, feeding, tioleting
Education
Associate of Applied Science - Business Administration
Forsyth Technical Community College
Winston-salem, NC06.1998
Skills
- Physician Authorizations
- Insurance Verification
- Pre-Authorizations
- Patient Referral
- Specialist Referrals
- Appointment Scheduling
- Referral Tracking
- Medical Terminology
- Patient Scheduling
- Reviewing Patient Information
Certification
- Licensed Certified Nurses Assistant 2003
Timeline
Referral Coordinator
Novant Health Neurology And Sleep Westgate
08.2021 - Current
Patient Access Specialist
Novant Health Rehabilitation Center - Martinet
09.2016 - 08.2021
Medical Unit Secretary - Rehab Assistant
Novant Health Whitaker Rehabilitation Center
11.2010 - 09.2016
Associate of Applied Science - Business Administration
Forsyth Technical Community College
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