Kenisha Williams
Washington,DC
Summary
Patient service representative with a focus on administrative support and patient coordination. Proven track record in managing appointments effectively to streamline healthcare operations. Recognized for delivering high-quality customer service and improving patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Belmont Health & Rehabilitation Center
Philadelphia, Pennsylvania
01.2025 - 07.2026
- Coordinated patient scheduling and management of medical records while adhering to HIPAA regulations.
- Communicated with healthcare providers to ensure seamless coordination of patient care.
- Maintained organization of patient documents by scanning forms and insurance cards.
- Ensured completion of all necessary paperwork before patient visits for efficient processing.
- Supported clinic operations through exceptional customer service and in-depth system knowledge.
- Managed follow-up appointments based on provider availability and patient needs.
- Kept reception area clean and organized, contributing to a welcoming environment.
- Collaborated with patients and healthcare professionals to address and meet patient needs.
Unit Secretary
University of Penn Hospital
Philadelphia, Pennsylvania
09.2022 - 12.2024
- Coordinated patient admissions and discharges to ensure seamless operational flow.
- Developed filing systems that enhanced accessibility of patient information records.
- Managed front desk area, maintaining organization and cleanliness at all times.
- Greeted visitors and patients with courtesy and professionalism.
- Answered telephone calls promptly, directing inquiries to appropriate personnel.
- Assisted nursing staff with scheduling appointments, ordering supplies, and preparing charts.
- Supported healthcare professionals with administrative tasks and documentation requirements.
Front Desk Agent
Washington Plaza Hotel
Washington , DC
11.2020 - 07.2022
- Efficiently managed guest check-in and check-out procedures to enhance operational flow.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Inputted guest information into computer systems securely and accurately.
- Answered phones, responded to inquiries, and recorded messages effectively.
- Verified accuracy of room rates and charges during check-in process.
- Scheduled reservations for groups and special events to optimize capacity management.
Front Desk Receptionist
Goulston & Storrs
Washington, DC
01.2019 - 11.2020
- Directed multi-line phone system to route calls to appropriate staff members.
- Scheduled appointments for attorneys and clients, maintaining calendar accuracy.
- Prepared and distributed legal correspondence and documentation as required.
- Monitored supply levels in conference rooms to ensure availability of writing utensils and paper products.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Potomac Senior High Scholl
Oxon Hill, MDAssociate of Science -
Montgomery College
Rockville, MD07-2026
Skills
- Customer service
- Document organization
- Communication skills
- Attention to detail
- Problem solving
- Office administration
Timeline
Patient Service Representative
Belmont Health & Rehabilitation Center
01.2025 - 07.2026
Unit Secretary
University of Penn Hospital
09.2022 - 12.2024
Front Desk Agent
Washington Plaza Hotel
11.2020 - 07.2022
Front Desk Receptionist
Goulston & Storrs
01.2019 - 11.2020
High School Diploma -
Potomac Senior High Scholl
Associate of Science -
Montgomery College