Kenishia Buck
Harper Woods,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
17
17
years of professional experience
Work History
Mail Handler
United States Post Office
09.2013 - Current
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Customer Service Representative
Art Van
01.2009 - 10.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Center Representative
St. Vincent de Paul Thrift Store and Donation Center
06.2007 - 12.2008
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Some College (No Degree) - Liberal Arts and Sciences
Wayne State University
Detroit, MIAssociate of Science - Dental Hygiene
Wayne County Community College District
Detroit, MI05.2010
High School Diploma -
Detroit School of Industrial Arts
06.2006
Skills
- Distribution Services
- Postal Form Proficiency
- Data Entry
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Account Management
- Verbal and Written Communication
- Issue and Complaint Resolution
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Team Collaboration
- Confidentiality Awareness
- Staff Development
- Deadline-oriented
- Handling and sorting mail
- System Documentation
- Data Gathering
- Account Management
- Proficient in Software
- Computer Skills
Timeline
Mail Handler
United States Post Office
09.2013 - Current
Customer Service Representative
Art Van
01.2009 - 10.2011
Call Center Representative
St. Vincent de Paul Thrift Store and Donation Center
06.2007 - 12.2008
Some College (No Degree) - Liberal Arts and Sciences
Wayne State University
Associate of Science - Dental Hygiene
Wayne County Community College District
High School Diploma -
Detroit School of Industrial Arts
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