Summary
Overview
Work History
Education
Skills
Volunteer and community service experiences
Leadership activities and recognitions
Certification
Affiliations
References
Timeline
Generic

Kenith Strohman

Odessa,MO

Summary

Competent in adjudicating claims thoroughly. Proficient in making coverage and liability decisions, documenting actions, and identifying suspect claims. Highly organized and proactive with excellent communication and problem-solving skills. Seasoned insurance specialist with excellent planning and problem solving abilities. Excellent Customer service record in underwriting and claims. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Theft Senior Claims Representative

Farmers Insurance
Olathe, Kansas
02.2017 - Current
  • Efficiently manage personal property theft and wind/hail claims, leveraging new technologies to enhance customer satisfaction.
  • Interpret policy language accurately to ensure correct claim resolution, enhancing trust and reliability among stakeholders.
  • Uphold an exceptional customer service record, recognized for excellence in claims handling, reflecting a strong dedication to client satisfaction.
  • Earned opportunity to be our department rover, handling other representative’s claims while they are out of the office, 6 month rotational position
  • Work with various departments including; SIU, National inside Property, Field Property, Recreational Vehicle, Salvage, Coverage and subrogation regularly to maintain accurate and properly investigated claim files.

Customer Service Representative

Farmers Insurance
Olathe, Kansas
09.2012 - 02.2017
  • Provided excellent customer service to agents and policyholders
  • Handled escalations, manual premium corrections, policy reviews, GUS/PPC rebuttals, fire-line reviews, complex policy breakdowns, defect research
  • Maintained manual premium correction queue to be within 24 hours of request
  • Afforded opportunity for excellence to partake in 'Customer Service 2 You' pilot to provide feedback and display job functions to management in Woodland Hills, CA office.

Education

Bachelor of Science - Double major in Business Management and Marketing

Northwest Missouri State University
05.2012

Skills

  • Customer Service Excellence
  • Cross-Functional Collaboration
  • Settlement Negotiation
  • Investigations expertise
  • Legal guidelines knowledge
  • High-exposure claims background
  • Reserve planning understanding
  • Educating customers and agents on coverage options and details

Volunteer and community service experiences

Served various community dinners for families in need, Assisted in the rebuild of a community church, Helped with community basketball league for the Northwest Wesley Foundation, Volunteered at the Nodaway County Animal Shelter., Alternative spring break spent on a mission trip helping rebuild New Orleans, Helped rebuild homes in Joplin, Missouri, Volunteered at community animal shelter, Volunteered with Farmers to help build veteran housing with the Veterans Community Project, Volunteered with Farmers to help prepare, serve food and clean up at Hope Faith homeless assistance campus.

Leadership activities and recognitions

  • Property Theft Rover, 09/2018, 03/2019, Farmers Insurance Property Theft Claims, Reviewed claim for inaccuracies, provided feedback to supervisors and representatives., Handled out of office representative’s claims to prevent delays and drops in customer service., Created tracking method for Rover position to help track activities and trends for all future rovers in Microsoft Excel.
  • Excellence in Claims

Certification

  • Hold insurance licenses for the majority of US States

Affiliations

  • Built and maintain a successful mental health therapy business
  • Maintained and stabilized a multi million dollar roofing business
  • Own and operate a small online retail business

References

References available upon request.

Timeline

Property Theft Senior Claims Representative

Farmers Insurance
02.2017 - Current

Customer Service Representative

Farmers Insurance
09.2012 - 02.2017

Bachelor of Science - Double major in Business Management and Marketing

Northwest Missouri State University
Kenith Strohman