Michael Morrissey
Littleton,CO
Summary
Business professional with experience in auto claims repair negotiation, total loss evaluation, and customer resolution. Track record managing claim outcomes through accurate assessment and clear communication. Background includes service department leadership, estimating, hiring, and sales support in dealership operations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Managed Repair Representative, Fire and Theft, Special Lines Representative, Claims Generalist
Progressive Insurance
03.2015 - 09.2026
- Worked with shop decision-makers to negotiate pricing and set target completion dates for repair flow support.
- Reviewed prior damage and applied findings for accurate claim handling.
- Completed total loss decisions and assessed condition options for proper settlement.
- Determined liability for parties involved in claim cases.
- Handled customer complaints and completed service recovery to improve satisfaction.
- Flagged questionable claim details and sent cases to a special investigator.
- Reviewed repair estimates in the Progressive claims system and followed carrier guidelines.
- Coordinated updates among customers, body shops, and adjusters during repair handling.
- Managed rental, towing, and repair scheduling for claim-related vehicles.
Assistant Service Manager, Service Advisor, Lot Technician
Grand Junction Harley-Davidson, BMW, KTM
Grand Junction
01.2007 - 01.2015
- Drove department sales growth year over year by 15% through consistent focus on performance and results.
- Managed daily technician hour billing to assess and enhance efficiency, productivity, and proficiency levels across the team.
- Led hiring and recruiting efforts to assemble a skilled team, enhancing service capabilities and customer satisfaction.
- Directed parts and labor estimates for service accessory installs and collision repair work, ensuring accurate job planning and resource allocation.
Education
Warranty & Service Process
BMW Factory Training
01-2014
Department Management: Service
Harley Davidson University
01-2013
Bachelor's - Business Administration with an emphasis in Marketing and Management
Colorado Mesa University
Grand Junction, CO01-2012
Skills
- Liability determination
- Total loss handling
- Claim negotiation tactics
- Repair cost estimation
- Customer service excellence
- Customer resolution
- Communication and teamwork
- Negotiation tactics
- Conflict resolution
- Sales goal achievement
- Leadership under pressure
- Time management
Certification
TX and WY adjuster license, just renewed
Timeline
Managed Repair Representative, Fire and Theft, Special Lines Representative, Claims Generalist
Progressive Insurance
03.2015 - 09.2026
Assistant Service Manager, Service Advisor, Lot Technician
Grand Junction Harley-Davidson, BMW, KTM
01.2007 - 01.2015
Warranty & Service Process
BMW Factory Training
Department Management: Service
Harley Davidson University
Bachelor's - Business Administration with an emphasis in Marketing and Management
Colorado Mesa University