Meredith Flynn
Elkhorn,NE
Summary
Detail-oriented insurance claims professional with over twenty-two years in insurance claims and training delivery/curriculum development; a solid academic background with degrees in both education and management; exceptional communication and negotiation skills; high achiever with proven ability to exceed goals
Overview
22
22
years of professional experience
1
1
Certification
Work History
Special Claims Representative
Farmers Insurance
10.2011 - Current
- Claims professional responsible for investigating, negotiating, and settling attorney represented, litigated, and non-attorney represented bodily injury claims both in personal lines and commercial, TNC claims
- Selected as trainer for new software/claims processes, delivered both virtually and in-person in Nebraska and California
- Subject matter expert in areas of technology/claims software
- Responsible for mentoring new hires
- Acting back-up in supervisory role during supervisor absence
- Recognized with Customer Service Award-2020 and 2024
- Volunteer Arbitration panelist - made liability decisions for disputes between outside insurance carriers
- Responded to written Arbitration filings, providing documentation to defend and support company position.
Staff Claims Representative
Allstate Insurance
01.2002 - 05.2011
- Claims professional responsible for investigating, negotiating, and settling bodily injury claims
- Project management – Selected as one of two individuals for project at Allstate home office evaluating existing curriculum through extensive review at corporate headquarters
- Chosen by office manager to deliver and facilitate training on new software and processes for staff of seventy-five
- Selected as one of three succession candidates for future management positions; completed comprehensive training, culminating in presentation to senior leadership
- Responded to formal Department of Insurance complaints for company
- Led department in number of early contact/first call settlements
- Recognized with Distinguished Performance Award for top claims performance in 2005, 2006, and 2011
- Responded to written Arbitration filings, providing documentation to defend and support company position.
Education
Master of Arts - Business Management
Bellevue University
Omaha, NE03.2006
Bachelor of Arts - Elementary Education
Midland Lutheran College
Fremont, NE12.2000
Skills
- Coaching and Mentoring
- Teamwork and Collaboration
- Training development
- Organization and Efficiency
- Verbal and Written Communication
- Relationship Building
- Liability Determination
- Conflict Resolution
- Claims Evaluation
- Settlement Negotiations
- Litigation
- Proofreading and Editing
- Arbitration preparation
- Claims Investigation
- Claims analysis
- Policy Knowledge
- Critical Thinking
Certification
Senior Claim Law Associate Certificate, American Educational Institute (2007)
Wyoming Non-Resident Adjuster License
Oklahoma Adjuster License
Texas Adjuster License
Additional Information
Church accompanist/pianist (2014-present), Sunday School Teacher, Volunteer Coordinator and event planner (2017-2020) - Coordinated activities and volunteer employees for activities with two kindergarten classes,
Timeline
Special Claims Representative
Farmers Insurance
10.2011 - Current
Staff Claims Representative
Allstate Insurance
01.2002 - 05.2011
Master of Arts - Business Management
Bellevue University
Bachelor of Arts - Elementary Education
Midland Lutheran College