Tricia Hargis
Phoenix,AZ
Summary
Detail-oriented insurance adjuster with extensive experience reviewing claims, interpreting policy coverage, and ensuring compliance with company standards and state regulations. Skilled in analytical problem-solving, file documentation, and identifying opportunities to improve claim accuracy and efficiency. Recognized for strong attention to detail, sound judgment, and the ability to collaborate effectively with claims teams, management, and policyholders. Seeking to transition into a Quality Assurance File Auditor role to leverage claims expertise, compliance knowledge, and auditing skills to support quality improvement initiatives and maintain high standards of claim handling excellence
Overview
15
15
years of professional experience
1
1
Certification
Work History
SPECIAL CLAIMS REPRESENTATIVE
Farmers Insurance
Phoenix, Arizona
02.2025 - Current
- Manage a high-volume caseload of homeowners property insurance claims with perils of water, fire and smoke.
- Investigate claims by reviewing policies, virtually inspecting damages, interviewing insureds, and communicating with contractors and vendors.
- Determine coverage and prepare accurate claim estimates and settlements.
- Maintain detailed documentation and claim notes in compliance with state insurance regulations and company guidelines.
- Proactively communicate with policyholders throughout the claims process to provide updates and resolve concerns.
- Negotiate supplements with contractors and vendors with mutual satisfaction.
- Consistently meet performance metrics for claim resolution timelines, customer satisfaction, and quality assurance.
PROPERTY CLAIMS SUPERVISOR
Farmers Insurance
Phoenix, USA
09.2021 - 03.2025
- Monitor ongoing employee performance and deliver feedback, coaching and recognition for a team of 7-8 adjusters.
- Collaborate with Management to identify operational opportunities and develop efficiencies that simplify work processes.
- Complete weekly file reviews to confirm compliance, customer service and quality needs are being met.
- Conduct monthly quality file audits for my team and other supervisor teams to ensure pillars of quality: accuracy, timeliness and compliance are being met.
- Review coverage outcomes, estimates, payment authority requests up to 175k, letter writing approvals and provide immediate feedback when needed.
- Promote company culture by demonstrating positive, inclusive work environment for team and department.
- Trained new hires on departmental procedures and best practices regarding claim handling techniques.
SPECIAL CLAIMS REPRESENTATIVE
Farmers Insurance
Phoenix, USA
03.2018 - 09.2021
- Provided exceptional customer service to those suffering from a loss in a friendly, empathetic manner.
- Reviewed insurance policies and endorsements to determine coverage on claims.
- Investigated and assessed damages via virtual inspections, photographs and statements to create damage estimates.
- Volunteered for and participated in several mini-catastrophe events for Wildfire Prohibited Use / ALE, Mobile Home Total Loss and backend claim work.
- Provided support during peak periods by assisting other team members with their workloads.
- Completed 6-month role on the Time Off Team working peers' desks while they were on PTO.
- Led, coached and developed on the job training material for 8 new hire classes post training.
- Interviewed potential candidates.
- Checked supervisor voicemails, handled escalations, reviewed approvals while backstopping for leaders.
ADMINISTRATIVE ASSISTANT
Credit Union West
Glendale, USA
07.2011 - 01.2018
- Answer telephones and route calls to the necessary individuals.
- Open, sort and distribute incoming correspondence and packages from delivery couriers.
- Prepare meeting agendas and coordinate catering for meetings with committees, vendors and Board of Directors.
- Assist Marketing Department by mailing newsletters, promotional material and assembling donation baskets.
- Take inventory, order office supplies for a 100+ employee office, restock inventory, pay invoices.
Education
BACHELOR OF ARTS (B.A.) - BUSINESS
Arizona State University
Skills
- Policy Interpretation
- Damage Assessment
- Settlement Negotiation
- Customer Service
- Xactimate
- Risk Evaluation
- Quality assurance
- Coaching and feedback
- Mathematical aptitude
Certification
- Arizona Property Adjuster P&C License
- North Carolina Property Adjuster P&C License
- Oklahoma Property Adjuster P&C License
- Georgia Property Adjuster P&C License
- Florida Property Adjuster P&C License
- Texas Property Adjuster P&C License
Timeline
SPECIAL CLAIMS REPRESENTATIVE
Farmers Insurance
02.2025 - Current
PROPERTY CLAIMS SUPERVISOR
Farmers Insurance
09.2021 - 03.2025
SPECIAL CLAIMS REPRESENTATIVE
Farmers Insurance
03.2018 - 09.2021
ADMINISTRATIVE ASSISTANT
Credit Union West
07.2011 - 01.2018
BACHELOR OF ARTS (B.A.) - BUSINESS
Arizona State University