Nicole Prescott
Summary
Experienced claims professional with a strong commitment to precision and efficiency in evaluating and resolving claims. Highly motivated and customer-focused, with a successful history as a Claims Adjuster. Effectively manages high caseloads and settles claims accurately while adhering to company standards. Recognized for the ability to collaborate with team members and adapt to changing needs while consistently delivering reliable performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Claims Special Office Representative (FWS)
Farmers Insurance Company
United States
01.2022 - Current
- Conducted thorough investigations of fire, water and smoke claims, gathering evidence and analyzing relevant documentation. Evaluated coverage accurately by interpreting insurance policies and applying them to specific claim scenarios then prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders, fostering trust through transparency during the claim process while coordinating vendor services, emergency repairs, cleaning and contractors. Achieved high customer satisfaction ratings earning a Superior Customer Service Award in 2022.
- Identified suspicious losses and contacted supervisor for investigative assistance with SIU.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Contributed to a positive work environment through active participation in team meetings.
Team Lead - Estimating, Senior Advisor
Accuserve (formerly Madsky | Codeblue)
Englewood, Colorado
10.2018 - 01.2022
- Provided leadership to network roofing contractors, independent adjusters and in house estimators with a focus on accurate assessment of hail and windstorm related damages, quality review of repair estimates and ensured 24-hour turnaround time. Assisted with development of the company's supplement team and processes with continued team coaching and support.
Claim File Handler & Estimator
Accuserve (formerly Madsky | Codeblue)
Englewood, Colorado
09.2017 - 10.2018
- Completed live call property inspections for roof and exterior damages resulting from hail, reviewed vendor findings and documentation to determine extent of damages, generated an estimating package for multiple carriers including a repair estimate, general loss narrative and notated photo report within program guidelines.
Senior Project Manager
ServiceMaster Capital Restoration
Alexandria, Virginia
01.2001 - 01.2014
- Managed fire, water, and mold remediation projects start to finish. Responsible for damage assessment to property and contents, developing a scope of work, Xactimate estimate, maintaining schedules to meet key milestones, while motivating our teams to be productive and engaged throughout the job.
Education
Graphic Design and Illustration -
Virginia Commonwealth University
Richmond, VASkills
- Customer Service Excellence
- Engaged Listening
- Claims Processing
- Xactimate Proficiency
- Policy interpretation
- Strong organization
- Document management
- Collaborative Teamwork
Certification
- Texas- All-lines Designated Texas, 2452315, Florida - All-lines FL W842492
- North Carolina Licensed / Authorized Adjuster (CAT) expiration 5/31/2025
- Property & Casualty DE, KY, LA, NC, NH, RI, SC, VT
- IICRC - WRT Water Mitigation, IICRC - FRST Fire Restoration, IOT - MRT Mold Remediation
Professional Volunteer Organizations
Lorton Volunteer Fire and Rescue - Station 19, Lorton, VA
Auxiliary Member 2004 -2012 (Vice President 2008, President 2011)
Timeline
Claims Special Office Representative (FWS)
Farmers Insurance Company
01.2022 - Current
Team Lead - Estimating, Senior Advisor
Accuserve (formerly Madsky | Codeblue)
10.2018 - 01.2022
Claim File Handler & Estimator
Accuserve (formerly Madsky | Codeblue)
09.2017 - 10.2018
Senior Project Manager
ServiceMaster Capital Restoration
01.2001 - 01.2014
Graphic Design and Illustration -
Virginia Commonwealth University