Keniya Washington
Houston,TX
Summary
Dynamic security professional with a proven track record at Allied Universal Security, excelling in incident reporting and physical fitness. Adept at enhancing safety protocols and fostering a welcoming environment through exceptional customer service. Recognized for effectively managing emergencies and ensuring compliance with security regulations, contributing to a secure and efficient workplace.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security
Washington, DC
01.2025 - Current
- Protect an employer’s property and enforce laws.
- Monitor closed-circuit TV cameras and monitor alarms.
- Respond to any emergencies.
- Control visitor and employee building access.
- Conduct security checks for specified areas.
- Complete reports on anything they observed while on duty.
- Detain any violators.
911 Dispatcher
Bladensburg Police Department
Bladensburg, MD
10.2023 - 04.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Counselor Aide
Mayor Marion S. Barry Summer Y Outh Employment Pro
Washington, DC
07.2023 - 08.2023
- Helped clients build resilience and develop coping strategies through the provision of psychoeducational materials, group activities, and one-on-one support sessions.
- Fostered strong partnerships with families by involving them in treatment planning processes, ensuring that their input was valued throughout each step of the process.
- Assisted clients in overcoming challenges by providing targeted interventions and skill-building exercises.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients, addressing mental health, substance abuse, and other concerns.
Visitor Services Associate
National Museum of American History
Washington, DC
09.2022 - 12.2022
- Participated in staff training sessions, enhancing knowledge of museum policies and procedures as well as current exhibitions.
- Assisted in the development of new visitor programs, leading to increased attendance and positive feedback from guests.
- Facilitated learning experiences for school groups by tailoring guided tours specific age levels or curriculum objectives.
- Managed ticket sales and admissions, contributing to the overall success of the organization''s revenue goals.
- Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor.
- Increased efficiency in front-desk operations by streamlining check-in processes for both individual visitors and large tour groups.
- Provided personalized assistance to visitors with special needs or requests, fostering a welcoming environment for all guests.
- Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events.
Education
High School Diploma -
Northwestern High School
Hyattsville, MDSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Physical fitness
Languages
English
Full Professional
Timeline
Security Officer
Allied Universal Security
01.2025 - Current
911 Dispatcher
Bladensburg Police Department
10.2023 - 04.2024
Counselor Aide
Mayor Marion S. Barry Summer Y Outh Employment Pro
07.2023 - 08.2023
Visitor Services Associate
National Museum of American History
09.2022 - 12.2022
High School Diploma -
Northwestern High School