Keniyah Chestnut
Winston Salem,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Scheduler
SafeRide Health
06.2023 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Food Champion/Shift Manager/Key Holder
Taco Bell
05.2022 - 07.2023
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Maintained safety standards by regularly cleaning and sanitizing all equipment, utensils, and surfaces.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Temporary Clinical Team Assistant
Greater Vision Healthcare
01.2022 - 08.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Comminuted with and established relationships with customers.
Social Media Campaign Intern
American Red Cross
05.2021 - 08.2021
- Oversaw two clients to help raise money for the Home Fire Relief Campaign
- Set meetings, promoted, and managed their social media platforms.
Education
Associate of Applied Science - Health Technology Management
Forsyth Technical Community College
Winston-salem, NC05.2026
Associate of Science - Information Technology
Forsyth Technical Community College
Winston-salem, NC05.2025
High School Diploma -
West Orange High
05.2022
Skills
- Exceptional maturity and patience in handling difficult situations
- Strong in time management, organization, and multitasking
- Critical Thinking
- Data Entry
- Works well with others
- Customer Service
- Problem-solving abilities
- Active Listening
- Appointment Scheduling
- Paperwork Processing
Timeline
Customer Service Representative/Scheduler
SafeRide Health
06.2023 - Current
Food Champion/Shift Manager/Key Holder
Taco Bell
05.2022 - 07.2023
Temporary Clinical Team Assistant
Greater Vision Healthcare
01.2022 - 08.2022
Social Media Campaign Intern
American Red Cross
05.2021 - 08.2021
Associate of Applied Science - Health Technology Management
Forsyth Technical Community College
Associate of Science - Information Technology
Forsyth Technical Community College
High School Diploma -
West Orange High
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