Keniyah Jackson

• Supervised daily operations to ensure compliance with company standards and procedures.
• Trained and mentored new team members on customer service excellence and food safety protocols.
• Managed inventory levels, ensuring timely replenishment of supplies for smooth operations.
• Implemented workflow improvements, enhancing efficiency in order processing and delivery.
• Resolved customer complaints effectively, maintaining high satisfaction levels within the restaurant.
• Scheduled staff shifts to optimize coverage during peak hours and minimize labor costs.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Promoted a positive work environment through open communication and constructive feedback.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Coached crew members to optimize performance and motivate toward more efficient work.

Physically handling packages, unloading trucks and, sorting packages based off the destination.

• Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
• Collaborated with management on strategic initiatives to drive sales growth and operational efficiency.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Physically handling packages, unloading trucks and, sorting packages based off the destination.

• Conducted regular inventory counts to ensure stock accuracy and minimize discrepancies.
• Trained new employees on operational procedures, equipment usage, and safety protocols.
• Implemented improvements in storage systems to enhance accessibility and efficiency of inventory management.
• Monitored equipment performance, reporting maintenance needs to ensure operational reliability.
• Loaded, unloaded, and moved material to and from storage and production areas.