Summary
Overview
Work History
Education
Skills
Timeline
Manager
Kenjela Wilson

Kenjela Wilson

Ocala,FL

Summary

Accomplished Manager with a proven track record at McDonald's, adept in customer service and team leadership. Excelled in enhancing customer satisfaction and developing high-performing teams. Skilled in complex problem-solving and goal setting, achieving significant departmental goals through strategic planning and performance metrics.

Overview

24
24
years of professional experience

Work History

Manager

Mcdonalds
06.2013 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Manager

SUBWAY®Restaurants
07.2000 - 06.2009

Making sure the shifts are ran smoothly

Attending to all customers needs as well as my employees.

  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

N/A -

Lake Weir High
Candler Fl
05.2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting
  • Task delegation
  • Documentation and reporting

Timeline

Manager

Mcdonalds
06.2013 - Current

Manager

SUBWAY®Restaurants
07.2000 - 06.2009

N/A -

Lake Weir High
Kenjela Wilson