Kenji Yuan Neri Cruz
Stockton,CA
Summary
Dynamic professional with a proven track record in customer service at IQor SM Clark, excelling in problem-solving and communication. Adept at enhancing service delivery and fostering positive client relationships. Recognized for maintaining high standards of operational readiness and efficiency, contributing to team success through a positive attitude and strong organizational skills.
Overview
4
4
years of professional experience
Work History
Agent Lounge
CAVU
11.2024 - 07.2025
- Assisted in resolving customer inquiries and providing product information.
- Supported team in managing schedules and coordinating appointments.
- Learned company policies and procedures to enhance service delivery.
- Participated in training sessions to improve
- As an agent lounge we give our 100% customer service
- product knowledge and skills.
Driver
EJS Motorshop and Towing Services Inc
03.2023 - 08.2024
- Operated vehicles safely and efficiently to transport goods between locations.
- Ensured timely delivery schedules by planning optimal routes and monitoring traffic conditions.
- Conducted routine vehicle inspections and maintenance checks to guarantee operational readiness.
- Adhered to all safety regulations and company policies during transportation activities.
Server
Chowking Food
01.2021 - 10.2022
- Assisted in resolving customer inquiries and providing product information.
- Supported team in managing schedules and coordinating appointments.
- Learned company policies and procedures to enhance service delivery.
- Participated in training sessions to improve
- As an agent lounge we give our 100% customer service
- product knowledge and skills.
Personal Assistant
Pampanga’s Best
10.2022 - 03.2023
- Coordinated daily scheduling for executives, optimizing time management and prioritizing critical tasks.
- Managed communication between departments, ensuring timely information flow and collaboration among teams.
- Organized travel arrangements and itineraries, enhancing efficiency in logistics for business trips.
- Assisted in the preparation of reports and presentations, contributing to informed decision-making processes.
Customer Service Representative
IQor SM Clark
10.2022 - 03.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in CRM systems.
- Assisted in training new team members on customer service protocols and best practices.
- Collaborated with cross-functional teams to ensure timely issue resolution and service delivery.
Education
Senior High School - NA
Don Antonio Lee Chi Uan Integrated School
Philippines06.2022
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
Timeline
Agent Lounge
CAVU
11.2024 - 07.2025
Driver
EJS Motorshop and Towing Services Inc
03.2023 - 08.2024
Personal Assistant
Pampanga’s Best
10.2022 - 03.2023
Customer Service Representative
IQor SM Clark
10.2022 - 03.2023
Server
Chowking Food
01.2021 - 10.2022
Senior High School - NA
Don Antonio Lee Chi Uan Integrated School
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