Luke Womack
Orlando,FL
Summary
Results-oriented concierge with a commitment to operational excellence and exceptional guest service. Successfully managed high-profile requests and maintained service standards, ensuring seamless experiences for both domestic and international guests.
Overview
3
3
years of professional experience
Work History
Front Desk Concierge & Lounge
Walt Disney World Company
Orlando, FL
01.2025 - 01.2026
- Managed check-in and check-out for Club Level guests, providing a detailed orientation to lounge offerings and amenities.
- Coordinated dining reservations, park planning, transportation, and special requests for VIPs and high-profile guests.
- Maintained lounge presentation standards, including food and beverage setups, cleanliness, and ambiance throughout daily service periods.
- Responded promptly to guest needs and concerns, ensuring a personalized, seamless experience.
- Collaborated with the food and beverage, front desk, and guest relations teams to exceed guest expectations.
- Demonstrated discretion, professionalism, and strong communication skills when assisting premium guests.
- Handled high guest volume while maintaining accuracy, efficiency, and Disney’s service excellence standards.
Front Desk Concierge
Walt Disney World Company
Orlando, FL
01.2025 - 01.2026
- Greeted guests with warmth and enthusiasm to enhance their experience.
- Managed guest check-in and check-out processes efficiently.
- Assisted guests with inquiries about park attractions and services.
- Coordinated dining reservations for guests across multiple restaurants.
- Provided information on special events and entertainment schedules.
- Resolved guest complaints promptly to ensure satisfaction and comfort.
- Collaborated with team members to deliver exceptional customer service daily.
- Developed strong relationships with clients through effective communication skills.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Resolved customer complaints in an efficient and timely manner.
- Resolved guest complaints by providing timely customer service solutions.
Runner
Walt Disney World Company
Orlando, FL
01.2025 - 01.2026
- Supported daily resort operations by efficiently delivering supplies, guest items, and equipment across multiple departments.
- Responded quickly to service requests to ensure timely resolution of guest and operational needs.
- Coordinated with housekeeping, front desk, concierge, and management to maintain a smooth workflow and service continuity.
- Maintained organization and accuracy while handling high-volume tasks in a fast-paced resort environment.
- Assisted with room readiness, special guest requests, and event support as needed.
- Followed safety, cleanliness, and brand standards to uphold Disney's operational excellence.
- Demonstrated strong time management, dependability, and attention to detail while working independently and as part of a team.
Server Assistant & Busser
The Melting Pot
Orlando, FL
08.2024 - 01.2025
- Supported team by restocking supplies and preparing dining utensils.
- Communicated guest needs to servers for enhanced dining experiences.
- Helped set up tables for special events and large parties efficiently.
- Engaged with guests, providing menu information and answering questions effectively.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Responded promptly to requests from servers or other staff members.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Assisted in training new server assistants on job responsibilities and procedures.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
DME Academy Soccer Athlete
DME Academy
Daytona Beach, Florida
07.2023 - 12.2024
- Trained in advanced athletic techniques and performance strategies.
- Participated in team meetings to discuss training goals and progress.
- Demonstrated commitment through rigorous practice schedules and conditioning sessions.
- Analyzed performance data to identify areas for improvement and optimization.
- Mentored younger athletes on skill development and teamwork principles.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Improved form and techniques through targeted training and observation.
- Sought out feedback from coaches, experts, and fellow athletes.
Education
Associate of Arts - Hospitality
Valencia College
Orlando, FL10-2026
Skills
- Team collaboration
- Customer service
- Time management
- Communication skills
- Transportation coordination
- Concierge services
- Cash handling experience
- Reservation systems
- Guest amenities
- Problem-solving skills
- Foreign languages
- Transportation information
Hobbies
- Passion for Language Learning acquisition
- Golf
- Soccer
- Make plans with friends and co-workers outside of work.
Timeline
Front Desk Concierge & Lounge
Walt Disney World Company
01.2025 - 01.2026
Front Desk Concierge
Walt Disney World Company
01.2025 - 01.2026
Runner
Walt Disney World Company
01.2025 - 01.2026
Server Assistant & Busser
The Melting Pot
08.2024 - 01.2025
DME Academy Soccer Athlete
DME Academy
07.2023 - 12.2024
Associate of Arts - Hospitality
Valencia College