Kenley A. Bagby
Athens,USA
Summary
Dynamic customer service professional with extensive experience in managing customer interactions and swiftly resolving issues. Proven ability to leverage communication and empathy to cultivate strong relationships, resulting in high levels of customer satisfaction and loyalty. Recognized for a collaborative approach that drives positive outcomes within teams while demonstrating reliability and adaptability. Equipped with exceptional problem-solving skills that ensure effective solutions and enhance the overall customer experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
The Home Depot
02.2022 - Current
- Achieved seamless order fulfillment by preparing and organizing customer orders for pick-up. Enhanced service efficiency by coordinating with installation providers for timely merchandise loading. Improved customer experience through proactive shelf replenishment, ensuring product availability.
- Assisted customers with returns and checkout, ensuring efficient and positive interactions.
- Deliver quality customer service while maintaining a store that was clean, safe, and stocked with the products the customers needed
- Ensure merchandise was accurately scanned and met the needs of the customer
- Conducted training sessions on safe work practices, motivating colleagues to prioritize safety in daily operations.
- Achieved accurate inventory tracking through diligent report preparation and effective communication of counts to management.
- Receive and direct incoming calls
- Acquired in-depth product knowledge and delivered information to customers to enhance project sales.
- Maintain the in-stock condition of assigned areas
- Utilized strong communication and empathy to foster positive interactions and resolve customer issues.
- Maintain a high level of cash-handling accuracy
- February 2022-Present, 40 hrs. week
Curbside Attendant/Casher/Head Cashier
Lowes Home Improvement
12.2021 - 12.2022
- Assisted customers and delivery team members by preparing orders for pickup. Supported installation providers by organizing merchandise for loading. Replenished shelves to ensure availability for next customers.
- Delivered a checkout experience that was quick, professional, and friendly. Ensured merchandise was accurately scanned and met the needs of the customer
- Delivered guidance and mentorship to front-end customer service associates, fostering a collaborative work environment.
- Oversaw front-end operations to maintain supply levels and facilitate efficient store opening and closing processes.
- Facilitated quality customer interactions by maintaining a clean, safe, and fully stocked store to meet customer needs.
- Provides administrative support to several managers within the store, including writing and reviewing documents
- Engaged in safe work practices and encouraged others to do the same
- Manage mandatory training for employees, making sure weekly and monthly training was complete and done on time
- Prepare various reports and correspondence in accordance with Lowe’s rules and regulations
- Prepares correspondence, including greeting and receiving visitors, arrange conference calls, schedule meetings and work schedules
- Helped with inventory, prepare various reports and correspondence of counts to management
- Received and directed incoming calls
- December 2021-December 2022, 40 hrs week
Court monitor, party host and cashier
Altitude Trampoline Park
01.2020 - 12.2021
- Implemented safety protocols by actively supervising court usage and enforcing established regulations.
- Ensured positive guest experiences through friendly interactions and professional service at the entrance.
- Oversaw planning and execution of birthday parties, including activity coordination, waiver management, and scheduling. Collaborated with parents and group leaders to fulfill specific party requirements. Managed setup and cleanup of event spaces, ensuring adherence to schedules.
- Assisted with park maintenance, including cleaning trampolines, restrooms, and common areas
- Processed sales transactions and entered data into the POS system
- Maintained and updated employee records and assisted managers with administrative tasks
- January 2020-December 2021, 25 hrs week
Childcare
Denney Family
2016 - 2021
- Oversaw childcare for neighbor's two children, including one with non-verbal autism. Delivered compassionate care that emphasized patience and attention to detail. Supported family during vacations as primary caregiver, successfully managing all daily responsibilities.
Education
Bachelor of Science - Acquisition And Contract Management
Athens State University
Athens, AL05-2027
Associate of Science - Business Administration
University Of North Alabama
Florence, AL01.2024
High School Diploma -
Bob Jones High School
Madison, AL05.2021
Skills
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Attentive to detail
- Friendly, positive attitude
- Customer service
Timeline
Customer Service Representative
The Home Depot
02.2022 - Current
Curbside Attendant/Casher/Head Cashier
Lowes Home Improvement
12.2021 - 12.2022
Court monitor, party host and cashier
Altitude Trampoline Park
01.2020 - 12.2021
Childcare
Denney Family
2016 - 2021
Bachelor of Science - Acquisition And Contract Management
Athens State University
Associate of Science - Business Administration
University Of North Alabama
High School Diploma -
Bob Jones High School