Kenley MacDonald
Jackson,TN
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
2
2
years of professional experience
Work History
Receptionist
Jackson Massage and Day Spa
Jackson, TN
11.2024 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Developed and maintained a filing system for essential documents, improving office organization.
Receptionist
Cryosculpt
Jackson, TN
01.2024 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Cashier
West TN Healthcare Sportsplex
Jackson, TN
03.2023 - 07.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier Team Lead
Greenfrog Coffee Co
Jackson, TN
06.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Processed customer payments quickly and returned exact change and receipts.
- Worked in the drive thru, register, and kitchen when needed
Education
Bachelor of Science - Speech-Language Pathology
Middle Tennessee State University
Murfreesboro, TN05-2028
High School Diploma -
Madison Academic Magnet High School
Jackson, TN05-2024
Skills
- Team collaboration
- Problem solving
- Customer service
- Time management
- Multitasking
- Communication skills
- Attention to detail
Timeline
Receptionist
Jackson Massage and Day Spa
11.2024 - Current
Receptionist
Cryosculpt
01.2024 - Current
Cashier Team Lead
Greenfrog Coffee Co
06.2023 - 11.2023
Cashier
West TN Healthcare Sportsplex
03.2023 - 07.2024
Bachelor of Science - Speech-Language Pathology
Middle Tennessee State University
High School Diploma -
Madison Academic Magnet High School