JADZIA STERLING
Houston,TX
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
4
4
years of professional experience
Work History
Receptionist
DGM
Houston
09.2024 - Current
- Greet visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Created badges for temporary personnel who entered the building on a daily basis.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Oversee pricing and sales for business products.
- Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations.
- Prepared journal entries to correct errors in account balances.
- Created promotional material for upcoming events.
Optometric Technician/Receptionist
Americas Best Contacts And Eyeglasses
12.2022 - 08.2024
- Taking medical histories, measuring eye pressure and visual acuity, operating equipment, and educating patients on things like how to take their eye medications
- Greet attend to patients in person and over the phone, professionally assist doctor, staff, patients and visitors, perform duties within HIPAA regulations, schedule appointments and maintain patient charts
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Maintained a clean work environment by sterilizing instruments after each use.
- Answered phone calls from customers inquiring about services offered by the practice.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
Coordinator/ Assistant - Internship
TAS REALY GROUP
07.2021 - 07.2022
- Coordinated meetings and managed travel arrangements, ensuring clear communication with clients and stakeholders to align on project, event, or campaign goals and expectations.
- Assisted in organizing and supporting logistics for various projects, ensuring timely execution and smooth operations.
- Performed data entry, updated and maintained filing systems, and ensured information accuracy for efficient business operations.
- Managed office tasks, including answering phones, taking messages, sorting mail, and operating office machines, contributing to streamlined workflow.
- Gained experience in reception duties, greeting clients and visitors, and handling inquiries to maintain a professional and welcoming office environment.
- Demonstrated strong organizational skills and attention to detail in all administrative tasks, contributing to the overall efficiency of the team.
Customer Service Representative
Lowe's Home Improvement
02.2021 - 06.2021
- Working with clients who have complaints, orders, or require information about products/services purchased from the organization in person or via phone call
Volunteer
Houston Food Bank
01.2023
Volunteer
Houston Food Bank
03.2017
Education
Bachelor Of Science - Agribusiness, Legal Studies
Sam Houston State University
Huntsville, TX05.2024
Associate Of Applied Arts -
Lone Star College System
Tomball, TX12.2023
High School Diploma -
Klein Forest High School
06.2019
Skills
- Customer Service
- Web Design
- Social Media Management
- Adobe Illustrator
- Filing & Organization
- Receiving and storing merchandise or product
- Receptionist
- Event Planning
- Verbal and Written Communication
- Team Collaboration
- MS Office
- Community Outreach
- Raising Funds
- Community Service
- Documentation
- Promotions and Marketing Strategies
- Scheduling
- Multi-line telephone operation
- Professional and polished presentation
- Reception desk management
- Office supply inventory control
- Organization skills
- Bookkeeping
- Microsoft PowerPoint, Excel, and Word
- Business process improvement
- Microsoft Office Suite
- Team collaboration
- Client relationship management
- Forecasting and planning
- Negotiation
Timeline
Receptionist
DGM
09.2024 - Current
Volunteer
Houston Food Bank
01.2023
Optometric Technician/Receptionist
Americas Best Contacts And Eyeglasses
12.2022 - 08.2024
Coordinator/ Assistant - Internship
TAS REALY GROUP
07.2021 - 07.2022
Customer Service Representative
Lowe's Home Improvement
02.2021 - 06.2021
Volunteer
Houston Food Bank
03.2017
Bachelor Of Science - Agribusiness, Legal Studies
Sam Houston State University
Associate Of Applied Arts -
Lone Star College System
High School Diploma -
Klein Forest High School