Kenlicia Smith
Chester,VA
Summary
Proven in enhancing patient and resident well-being at Chippenham Hospital through expert mental health knowledge and empathetic relationship building. Excelled in delivering individualized support and promoting self-care, significantly improving client satisfaction. Demonstrates a strong ability to multitask and foster multicultural sensitivity, contributing to a positive and inclusive environment.
Overview
6
6
years of professional experience
Work History
Community Living Counselor
Jc and Jd Residence
Chesterfield, VA
03.2024 - Current
- Educated the community about disability awareness, promoting inclusivity and understanding through presentations or workshops.
- Engaged in therapeutic relationships with clients and delivered crisis counseling, conflict resolution and problem-solving assistance.
- Assisted residents in achieving personal goals through tailored guidance and skill-building activities.
- Supported residents in maintaining personal hygiene, daily routines, and self-care tasks to promote independence.
- Implemented behavior management techniques for challenging situations, fostering a positive atmosphere while adhering to individual rights and dignity.
- Supervised client behavior and respectfully implemented consequences for rule violations.
- Conducted ongoing evaluations of resident progress, adjusting strategies as needed to maximize growth potential.
- Advocated for resident needs during funding meetings or service planning sessions to ensure access to appropriate resources and supports.
- Provided crisis intervention when necessary by assessing risks, de-escalating tensions, and coordinating emergency response efforts if required.
- Trained new staff members on policies, procedures, and best practices for effective Community Living Counselor performance.
- Monitored whereabouts of clients within facility and tracked individuals entering and exiting.
- Managed administrative duties including budgeting assistance; managing schedules and coordinating transportation arrangements for residents.
- Promoted social integration by encouraging participation in local activities that matched resident interests and abilities.
- Maintained a safe and inclusive living space, addressing any conflicts or concerns promptly and professionally.
- Fostered a sense of community within the living environment by organizing group activities and events.
- Documented all interventions, incidents, and achievements in accordance with regulatory requirements and organizational guidelines.
- Evaluated and screened patients to determine needs and provide necessary support.
Patient Care Technician
Chippenham Hospital
Richmond, VA
12.2022 - 01.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Fostered clean and hygienic environment, reducing risk of infections.
- Implemented infection control protocols, contributing to safer hospital environment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Supported patients' daily living activities, improving their hospital stay experience.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Collected and documented patient information to aid in accurate medical record keeping.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Assisted nursing staff with medical procedures to support patient care plans.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Patient Care Aide
Home Care Assistance Corporation
Richmond, VA
07.2019 - 11.2022
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Facilitated smooth transitions between shifts by effectively communicating pertinent patient information to colleagues.
- Ensured timely administration of medications by closely following medical guidelines and instructions.
- Improved patient satisfaction by addressing their individual needs and preferences.
- Aided in the development of individualized care plans tailored specifically to each patient''s unique needs based on assessments conducted by registered nurses or licensed practical nurses.
- Quickly responded to emergencies by following established protocols and working closely with the nursing staff.
- Enhanced patient comfort by providing attentive and personalized care services.
- Supported patients'' mobility through safe transfers, ambulation assistance, and proper positioning techniques.
- Provided emotional support to patients and families during difficult times, promoting a positive environment.
- Provided meal assistance for patients who had difficulty eating independently or needed specialized diets due to medical conditions or personal preferences.
- Contributed to enhanced teamwork within the healthcare setting by maintaining open lines of communication with fellow Patient Care Aides, nurses, physicians, and other members of the interdisciplinary team.
- Assisted in creating a positive atmosphere within the healthcare setting by consistently demonstrating empathy, compassion, and professionalism when interacting with patients, families, and colleagues.
- Helped patients maintain their dignity and privacy by respecting their personal boundaries and treating them with the utmost respect during all interactions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Call Center Representative
SunTrust Now Truist
Richmond, VA
08.2018 - 04.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Residence Aide
Morningside Of Bellgrade
Richmond, VA
05.2018 - 08.2018
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
Education
Huguenot High School
Richmond, VA06.2013
Skills
- Mental health knowledge
- Positive Reinforcement
- Substance abuse awareness
- Client Advocacy
- Boundaries Establishment
- Family engagement
- Multicultural Sensitivity
- Individualized support
- Life Skills Training
- Self-Care Promotion
- Empathy Development
- Disability Awareness
- Quality Improvement
- Patient Delivered Partner Medication
- Multitasking
- Relationship Building
- Active Listening
- Mental health counseling
- Goal Setting
Timeline
Community Living Counselor
Jc and Jd Residence
03.2024 - Current
Patient Care Technician
Chippenham Hospital
12.2022 - 01.2024
Patient Care Aide
Home Care Assistance Corporation
07.2019 - 11.2022
Call Center Representative
SunTrust Now Truist
08.2018 - 04.2019
Residence Aide
Morningside Of Bellgrade
05.2018 - 08.2018
Huguenot High School