Kenna Glock
Oklahoma City
Summary
Dynamic General Manager with a proven track record at Hummus Mediterranean Cafe, excelling in operations management and team leadership. Enhanced service quality through effective staff training and optimized inventory control, driving profitability. Recognized for problem resolution skills and fostering a collaborative team environment, ensuring exceptional customer satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
Hummus Mediterranean Cafe
01.2021 - 05.2023
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Handled financial reporting, analyzing sales data to drive profitability and operational improvements.
Server
IHOP
01.2016 - 02.2021
- Provided exceptional customer service to enhance dining experiences.
- Accurately processed orders and managed transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure timely food delivery.
General Manager
Hop N Sack
12.2010 - 12.2013
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Handled financial reporting, analyzing sales data to drive profitability and operational improvements.
Education
High School Diploma -
MacArthur Highschool
Lawton, OKSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Time management
- Effective leader
- Staff training
- Inventory control
Timeline
General Manager
Hummus Mediterranean Cafe
01.2021 - 05.2023
Server
IHOP
01.2016 - 02.2021
General Manager
Hop N Sack
12.2010 - 12.2013
High School Diploma -
MacArthur Highschool