Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenna Hochstetler

Peoria,AZ

Summary

Experienced manager with over 24 years of experience in service industry.

Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

19
19
years of professional experience

Work History

Investigations and Disputes Support

PayPal
09.2021 - Current
  • Improved understanding of financial statements, which helped in assessing accounts.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Maintained compliance with applicable regulations and laws governing consumers.
  • Kept high average of performance evaluations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Assistant Manager

Charlestons
04.2015 - 10.2020
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Bar Manager

Blue Agave Mexican Cantina
04.2008 - 03.2015


  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions.

Manager

Zipps Sports Bar
08.2005 - 03.2008


  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

General Studies

Glendale Community College
Glendale, Az

Associates - Sports Medicine Assistant

Long Medical Institute
4333 W Indian Scool Rd.
05.1998

Glendale High School
Glendale, AZ
06.1994

Skills

  • Attention to Detail and multitasking
  • Managing Reservations and Large Parties
  • Guest Experience
  • Positive and upbeat

Timeline

Investigations and Disputes Support

PayPal
09.2021 - Current

Assistant Manager

Charlestons
04.2015 - 10.2020

Bar Manager

Blue Agave Mexican Cantina
04.2008 - 03.2015

Manager

Zipps Sports Bar
08.2005 - 03.2008

General Studies

Glendale Community College

Associates - Sports Medicine Assistant

Long Medical Institute

Glendale High School

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Kenna Hochstetler