Kenna-Marie Falcon
Glendale,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Westcoast Mechanalysis
07.2017 - 10.2024
- Managed all office operations and procedures
- Responsibilities included payroll, communicating with customers and field technicians, project job costing, expense reports and data entries.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Lead Teacher
Sunrise Preschool
03.2018 - 06.2019
- Trained teacher for all ages, infant to school-age
- Assisted in preparation of curriculum and special events throughout the year
- Interfaced well with students and families.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Project Coordinator
Emcor Services Arizona/ Mesa Energy Systems
02.2011 - 06.2015
- Assisted service department with administrative requirements of field technicians
- Responsibilities included customer support, payroll, project job costing, field-to-office communications, purchase office supplies, multiple technicians expense reports and data entry.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Customer Service Rep
Emcor Customer Solutions Center
08.2010 - 02.2011
- Highly trained customer service support specialist responding to multiple issue resolution requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Daycare Teacher
Cambridge Preschool Academy
07.2008 - 02.2010
- Trained teacher for all ages, infant to school-age
- Assisted Director on an on-call basis as teachers were needed
- Certified food handler and assisted with preparation of food as needed
- Responsible as needed to assist cleaning crews in keeping school meticulously clean
- Assisted in preparation of curriculum and special events throughout the year
- Interfaced well with students and families.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Customer Service
Barro’s Pizza
11.2006 - 07.2008
- Acquired food handlers’ card, hired on as dishwasher
- Promoted to counter customer service and rotational cook as needed.
Education
Real Estate Investment Training -
Phoenix, AZ05.2015
Business Relations Seminar: Business Etiquette -
Phoenix, AZ05.2012
High School Diploma -
Mountain View High School
Mesa, AZ05.2010
Skills
- Unbeatable organizational Skills
- Outgoing personality
- Excellent phone skills
- Works well with co-workers
- Professional attitude
- Supports customers cheerfully
- Type 30 WPM
- Basic MS Office skills
- Customer Service
- Office Management
- Office Administration
Timeline
Lead Teacher
Sunrise Preschool
03.2018 - 06.2019
Office Manager
Westcoast Mechanalysis
07.2017 - 10.2024
Project Coordinator
Emcor Services Arizona/ Mesa Energy Systems
02.2011 - 06.2015
Customer Service Rep
Emcor Customer Solutions Center
08.2010 - 02.2011
Daycare Teacher
Cambridge Preschool Academy
07.2008 - 02.2010
Customer Service
Barro’s Pizza
11.2006 - 07.2008
Business Relations Seminar: Business Etiquette -
High School Diploma -
Mountain View High School
Real Estate Investment Training -
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