Kenna Mckay
Nampa ,ID
Summary
Dynamic professional with a strong background in customer service and early childhood education. Proven ability to manage patient records and verify insurance, while fostering collaboration and conflict resolution. Skilled in time management and training staff, ensuring efficient operations and positive experiences for clients.
Overview
3
3
years of professional experience
Work History
Technician/Receptionist
Eyecare Associates of Idaho
Boise, ID
10.2024 - Current
- Assisted in conducting comprehensive vision tests and evaluations for patients.
- Educated patients on contact lens options and proper care techniques.
- Maintained accurate patient records using electronic health record systems
- Trained new staff on equipment usage and patient interaction protocols.
- Promptly sent prescriptions and completed prior authorizations for medications
- Answered patient phone calls to efficiently schedule and confirm appointments
- Greeted patients upon arrival, checking them in and explaining HIPAA consent and financial policy paperwork
- Collected copay payments cash and card
- Verified both medical and vision insurance and informed patients of copays prior to their appointment.
Preschool Teacher
Kids Independent Day School
Kuna, ID
08.2022 - 12.2022
- Developed engaging lesson plans that fostered creativity and critical thinking in preschool students.
- Implemented classroom management strategies to create a positive learning environment.
- Collaborated with parents to discuss progress and address developmental needs for 24 students
- Facilitated hands-on activities that enhanced motor skills and cognitive development.
- Trained and mentored new staff on effective teaching methodologies and classroom practices.
- Assisted with and processed financial assistance applications
Office Administrator/Server/Cook
TopGolf
Meridian, ID
12.2022 - 10.2024
- Facilitated communication between departments to streamline workflow and improve collaboration.
- Supported financial operations by processing invoices and tracking expense reports accurately.
- Trained new employees on administrative processes and company policies for smooth onboarding.
- Directed distribution of organizational funds to support non profit causes
- Conducted server audits to confirm receipt accountability and managed server tip outs personally to ensure proper distribution of event compensation
- Managed orders and delivered food and drinks efficiently to multiple tables simultaneously
- Organized and managed time effectively to deliver quality and presentable dishes in the kitchen
Education
High School Diploma -
Homedale High School
Homedale, IDSkills
- Early childhood education
- Conflict resolution techniques
- Time management
- Prior Authorization
- Insurance verification
- Customer service
- Organization
Timeline
Technician/Receptionist
Eyecare Associates of Idaho
10.2024 - Current
Office Administrator/Server/Cook
TopGolf
12.2022 - 10.2024
Preschool Teacher
Kids Independent Day School
08.2022 - 12.2022
High School Diploma -
Homedale High School