Kenna Shriner
Tampa,FL
Summary
Account Service Manager specializing in geospatial analysis, data visualization, and programming. Demonstrated success in driving revenue growth through strategic partnerships and efficient project management. Global experience complemented by fluency in Spanish and Portuguese.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Service Manager
Maxar Technologies
Remote
09.2024 - Current
- Design and present technical solutions to a variety of stakeholders
- Act as primary contact for project deliverables, ensuring all commitments are met on time within budget & scope
- Spearhead partner program initiatives & identify new partnership opportunities
- Lead global and regional partner enablement training webinars, ensuring partners are well equipped and knowledgeable
- Influential in achieving 15% YTD Channel revenue growth from 2023 to 2024 and 11% Channel YTD growth in revenue from 2024 to 2025 through extensive collaboration efforts with Partners
Social Media Specialist
Gypsy Souls Coffee
St Petersburg, FL
10.2018 - Current
- Developed and launched new menu options resulting in a 15% improvement in profit margins and boost in customer satisfaction
- Executed integrated marketing strategies, boosting brand recognition and customer engagement
- Assist in the development of their B2B business model by facilitating the sale of company products
- Monitored market trends and competitor activities, providing insights that shaped strategic market entries
- Enhanced brand presence on social media platforms, leading to a 50% increase in engagement rates
Global Customer Support
Maxar Technologies
Remote
03.2023 - 09.2024
- Conducted quality control evaluations and provided recommendations using satellite imagery & geospatial data expertise
- Build & sustain strong partner relationships, proactively addressing and resolving all concerns
- Process orders, prepare quotations and feasibilities using SAP, Salesforce, and JIRA software
- Synthesize complex or diverse information for clients using knowledge about Geographic Information Systems and ESRI Arc software
- Responsible for managing and maintaining the processes associated with revenue-driving ($100,000/year) accounts and partners of Maxar
- Actively lead training sessions for incoming team members
Product Content Management Intern/Contractor
Maxar Technologies
Remote
06.2022 - 03.2023
- Developed changes that enhanced usability and productivity while maintaining high-quality standards for information processes.
- Established and organized documentation repositories for Product Management organization.
- Collaborated with technical subject matter experts to capture detailed product knowledge.
- Assisted in rebranding existing product collateral for new product releases.
- Facilitated design and creation of technical documents, including user guides and price lists.
- Contributed to development of systematic processes using Aha! Project Management Software.
Education
Bachelor of Science - Marketing, Spanish
University of South Florida
Tampa, FL05.2022
Skills
- Adobe Creative Cloud
- Data visualization (Tableau)
- Statistical analysis (SPSS)
- Diagramming (Visio)
- Database management (SQL)
- Web development (HTML)
- Geospatial analysis (ArcGIS)
- Programming (Python)
- API integration
- Microsoft Office Suite
- Workflow automation (Power Automate)
- CRM proficiency (Salesforce)
- Enterprise resource planning (SAP)
- Project management (Jira, Aha! Software)
- Market research
- Business development
Websites
Certification
- Sandler Sales, Sandler Bronze Certification, 07/01/23
- MEDDPICC Value Program, Sales Training, 04/01/25
- MEDDPICC Master Class, 01/01/25
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Account Service Manager
Maxar Technologies
09.2024 - Current
Global Customer Support
Maxar Technologies
03.2023 - 09.2024
Product Content Management Intern/Contractor
Maxar Technologies
06.2022 - 03.2023
Social Media Specialist
Gypsy Souls Coffee
10.2018 - Current
Bachelor of Science - Marketing, Spanish
University of South Florida
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