Kenna Young
St Louis,MO
Summary
Dynamic security professional with a proven track record at GardaWorld Cash Services, excelling in incident reporting and customer service. Skilled in enhancing safety protocols and fostering strong stakeholder relationships, I effectively resolved complex issues, ensuring a secure and welcoming environment while maintaining optimal operational efficiency.
Overview
4
4
years of professional experience
Work History
Security Officer
GardaWorld Cash Services
08.2022 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Amazon Associate
Amazon
10.2019 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
High School Diploma - N/A
University City High School
Missouri City, MO05.2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
GardaWorld Cash Services
08.2022 - 12.2023
Amazon Associate
Amazon
10.2019 - 08.2021
High School Diploma - N/A
University City High School
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