Kennadi Cottingham
West Bloomfield
Summary
Experienced restaurant manager with a solid record of managing productive teams, streamlining processes, and providing outstanding customer service in hectic, high-pressure settings. Demonstrated capacity to handle challenging circumstances, settle disputes, and reach important conclusions—skills that are directly applicable to a career in law. I am now applying my practical leadership and problem-solving skills to a legal career, where I hope to advocate, plan, and effect meaningful change. I am driven, thorough, and completely dedicated to maintaining standards.
Overview
4
4
years of professional experience
Work History
Manager
Texas Roadhouse
Novi
2023.10 - Current
- Active floor presence, direct interaction, and feedback gathering were used to monitor customer satisfaction.
- Used feedback from customers to continuously enhance the overall experience and service quality.
- Encouraged and directed employees to maintain high standards for service and performance.
- Effectively scheduled employees to guarantee efficiency and full shift coverage.
- Maintained all spaces that were in contact with guests clean and hygienic.
Host
Red Robin
Commerce
2023.06 - 2023.10
- Focused on organization, client satisfaction, and clear communication while handling front-of-house operations.
- Professionally addressed inquiries from customers and special demands, enhancing my ability to solve problems and interact with others.
- Developed excellent flexibility and attention to detail while preserving service quality under stress.
Shift Lead
Culver’s Restaurant
Wixom
2021.05 - 2023.06
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
Server
Jewish Senior Life
West Bloomfield
2022.06 - 2022.12
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong cooperative relationships with coworkers and other managers.
Education
Bachelor’s Degree - Law, Psychology
Wayne State University
Detroit, MI2028-04
High School Diploma -
West Bloomfield High School
West Bloomfield, MI05.2024
Skills
- Communication skills
- Decision-making
- Customer service
- Management
- Problem solving
- Relationship management
Awards
- Turn Around Achievement Award, 2020.
- National Honor Society, 2023-2024.
- Green Scholarship Award, 2024-Present.
Timeline
Manager
Texas Roadhouse
2023.10 - Current
Host
Red Robin
2023.06 - 2023.10
Server
Jewish Senior Life
2022.06 - 2022.12
Shift Lead
Culver’s Restaurant
2021.05 - 2023.06
Bachelor’s Degree - Law, Psychology
Wayne State University
High School Diploma -
West Bloomfield High School