Kennady Lloyd
Houston,TX
Summary
Motivated and results driven professional with extensive experience in customer service, client communication, and problem resolution. Skilled at handling high volume interactions while maintaining professionalism and customer satisfaction. Currently pursuing an Associate’s Degree in Business Management and seeking internship or full-time opportunities to apply leadership, communication, and organizational skills in a professional environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Harris County Toll Road Authority
Houston, TX
08.2024 - Current
- Handle high-volume inbound calls while maintaining professionalism and strong customer satisfaction.
- Resolve complex and escalated customer concerns efficiently and accurately.
- Assist customers with payments, violations, and account management.
- Support team success by sharing knowledge and assisting peers with questions and procedures.
- Demonstrate leadership through reliability, performance, and professionalism.
Appointment Setter
ContinuumGlobal
09.2021 - 11.2023
- Exceeded appointment-setting goals through effective communication and persuasion.
- Built trust with clients while professionally representing company services.
- Maintained consistent productivity while meeting key performance metrics.
- Demonstrated reliability and strong work ethic in a fast-paced environment.
Customer Service Representative
Foundever
11.2019 - 07.2021
- Provided customer support through phone, chat, and email channels.
- Resolved billing, product, and account issues efficiently and professionally.
- Maintained strong performance in a high-volume call center environment.
- Recognized for professionalism, patience, and problem-solving skills.
Cashier
Fiesta Mart LLC
01.2018 - 03.2019
- Delivered excellent customer service in a fast-paced retail environment.
- Maintained accuracy while processing payments and transactions.
- Assisted with training new employees on register procedures and customer service expectations.
Education
Associate Degree - Business Management
Houston Community College
Houston, TX05.2026
Skills
- Customer Service Excellence
- Conflict Resolution
- Communication & Client Relations
- Problem Solving
- Team Collaboration
- Account Management
- Call Center Operations
- Time Management & Organization
Timeline
Customer Service Representative
Harris County Toll Road Authority
08.2024 - Current
Appointment Setter
ContinuumGlobal
09.2021 - 11.2023
Customer Service Representative
Foundever
11.2019 - 07.2021
Cashier
Fiesta Mart LLC
01.2018 - 03.2019
Associate Degree - Business Management
Houston Community College
Additional Strengths
- Ability to handle high-volume workloads
- Strong professionalism and reliability
- Leadership and peer support experience
- Adaptability in fast-paced environments