Summary
Overview
Work History
Education
Skills
Details
Personal Information
Timeline
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KENNAN SENDAYDIEGO

KENNAN SENDAYDIEGO

Colorado Springs,CO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Content Creator/Entertainer

Self Employed/Twitch
02.2020 - Current
  • Content creating while maintaining and engaging with an 120+ members per live stream.
  • Developed and produced special events, weekly live content, as well as short video content.
  • Managing team of 60+ content creators and facilitating their creative and technical needs around the clock.
  • Track, analyzed, and reported weekly analytics using Google Docs.
  • Curated Content across 6 social channels to ensure a cohesive online brand identity.

Lead Cashier/Barista

Sweet Brunette Cafe
01.2018 - 05.2020
  • Memorized over 70 items and created custom drinks for 100 to 300 customers per shift.
  • Meticulously managed cash flow operations totaling $1,000-$4,000 per shift.
  • Provided friendly customer service while maintaining a calm and conducive temperament during periods of high volume.
  • Trained 10 new hires on company specific policies, procedures, and compliance guidelines.

Community Ambassador

Mission BBQ
05.2013 - 08.2016
  • Produce charity and sponsored events to the benefit of the company and the community as a whole.
  • Hosted and catered to city government officials and employees as well as first responders.
  • Facilitated relationships with city government officials to address community concerns.


Lead Hostess

Fuji Steakhouse
02.2011 - 05.2013
  • Warmly greeted and escorted guests to their assigned tables seating 100-300 patrons per shift.
  • Presented Menus and daily specials to seated guests while ensuring they had all the necessities for an enjoyable meal and experience.
  • Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
  • Swiftly and gently addressed any customer complaints or concerns, escalating to management when necessary.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

South River High School
Annapolis, MD
05.2013

Skills

  • Content Scheduling
  • Brand Representation
  • Customer Relations
  • Social Media Management
  • Call Management
  • Scheduling
  • Professional Telephone Demeanor
  • Conflict Resolution

Details

443-822-7440, kennansendaydiego@gmail.com

Personal Information

Title: CUSTOMER CARE REPRESENTATIVE

Timeline

Content Creator/Entertainer

Self Employed/Twitch
02.2020 - Current

Lead Cashier/Barista

Sweet Brunette Cafe
01.2018 - 05.2020

Community Ambassador

Mission BBQ
05.2013 - 08.2016

Lead Hostess

Fuji Steakhouse
02.2011 - 05.2013

High School Diploma -

South River High School

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KENNAN SENDAYDIEGO