KENNAYIA WEBB

• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Gathered demographic and insurance information to register patients for medical appointments.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.

• Mental Health Hospital
• Supervision of patient care, experimental mental health crisis ( Depression, Anxiety, substance abuse)
• Treatment Plan
• Document treatments
• Supervise Group sessions along alongside

Therapist

• Help develop coping skills

• Gathered demographic and insurance information to register patients for medical appointments.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Imaged and scanned patient and registration documentation into electronic patient records.
• PRN

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.