Monica Coleman-Harris
Warren,MI
Summary
Dynamic Patient Registration Representative with extensive experience at Harper Hospital Emergency, excelling in insurance verification and medical record management. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Adept at maintaining data accuracy and collaborating with clinical teams to resolve registration issues swiftly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
22
22
years of professional experience
Work History
Patient Registration Representative
Harper Hospital Emergency
Detroit, MI
02.2024 - Current
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Provided support to the clinical staff with registration issues or concerns.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Greeted patients and answered questions regarding registration process.
- Updated patient information in database regularly to ensure accuracy of records.
- Resolved discrepancies between billing systems and patient accounts quickly and accurately.
- Followed up on outstanding balances due from insurance companies or patients.
- Verified insurance eligibility through online portals or by phone calls.
Nursing Assistant
Beloved Homecare & Development Center
Detroit, MI
07.2017 - 05.2024
- Conduct interviews and perform background checks to select qualified staff.
- Coordinate with clients to ensure staff effectively complete daily tasks.
- Assist in client assessments to tailor care plans for individual needs.
- Managed client care plans, coordinated with healthcare providers.
- Ensured quality service delivery, resulting in improved client satisfaction and well-being.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided emotional support to family members during difficult times.
Nursing Assistant
Arcadia Home Care Services
Birmingham, MI
04.2016 - 11.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Provided emotional support to family members during difficult times.
- Administered medications and educated patients and families on correct at-home administration.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
Owner
Precious Living Facility
Detroit, Michigan
08.2011 - 03.2016
- Owned and operated assisted living facility for elderly and mental ill.
- Hired and trained new department managers to increase team oversight and productivity.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Oversaw budgeting and financial management.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of business, including hiring and training staff.
Nursing Assistant
Greenfield Rehab & Nursing Center
Southfield, MI
01.2003 - 08.2011
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Provided emotional support to family members during difficult times.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Implemented fall prevention techniques as specified in plan of care.
Education
O.R. Sterilization Processing Certification -
Wayne County Community College
Detroit, MI08-2010
Credits For Surgical Tech -
Oakland Community College
Bloomfield Hills, MI08-2008
Nursing Assistant -
Career Health Studies
Detroit, MI01-2003
High School Diploma -
Kettering High School
6101 Van Dyke Detroit,MI 4821306-1998
Skills
- Patient registration
- Insurance verification
- Medical record management
- Data entry accuracy
- Report preparation
- Customer service
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Data entry
Accomplishments
- 100% Customer Satisfaction Award at several locations
- 98% on Mystery Shopper Customer Service Checks
- Achieved 18% shrink and loss for three quarters(below company allowance os 21%)
Timeline
Patient Registration Representative
Harper Hospital Emergency
02.2024 - Current
Nursing Assistant
Beloved Homecare & Development Center
07.2017 - 05.2024
Nursing Assistant
Arcadia Home Care Services
04.2016 - 11.2021
Owner
Precious Living Facility
08.2011 - 03.2016
Nursing Assistant
Greenfield Rehab & Nursing Center
01.2003 - 08.2011
O.R. Sterilization Processing Certification -
Wayne County Community College
Credits For Surgical Tech -
Oakland Community College
Nursing Assistant -
Career Health Studies
High School Diploma -
Kettering High School
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