Kenndry David Dennevil
PHILADELPHIA,PA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Lead/Supervisor
Prospect Airport Services
07.2023 - 09.2024
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Teller/Supervisor
ADM Technologies INC.
03.2022 - 10.2023
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Office Assistant
Budget Marine
05.2020 - 04.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
Marriott Bonvoy
01.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Psychology
Addelita Cancryn Jr. High School
U.S. Virgin Islands07-2019
Skills
- Team management
- Motivational techniques
- Employee engagement
- Employee development
- Business administration
- Data analytics
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead/Supervisor
Prospect Airport Services
07.2023 - 09.2024
Teller/Supervisor
ADM Technologies INC.
03.2022 - 10.2023
Office Assistant
Budget Marine
05.2020 - 04.2022
Customer Service Representative
Marriott Bonvoy
01.2020 - 12.2020
Psychology
Addelita Cancryn Jr. High School
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