Kennedi Irwin
Amelia,Ohio
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Effective at processing and filling prescriptions under direction of fully qualified pharmacy technician. Customer service-oriented and well-organized with solid understanding of remote pharmacy operations and regulations. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
ExactCare Pharmacy
Valley View, OH
04.2023 - Current
- Resolved customer complaints regarding product quality or quantity issues.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Established and updated patient profiles, medications and insurance details.
- Maintained a high level of professionalism when dealing with difficult customers.
Fax Rep- Certified Pharmacy Tech
CVS- A-Line Staffing
Nashville, TN
12.2022 - 02.2023
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Gathered project scope information through in-depth requirements reviews.
- Performed clerical tasks for senior team members.
Registrar
Meadowview Regional Medical Center
Maysville, KY
10.2017 - 11.2022
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Leveraged scheduling system to determine availability of date and time requested.
- Utilized reporting system to print patient charts, labels and future appointments report.
- Interviewed patients to complete documents, case histories and intake and insurance forms.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Pushed computer cart to register patients at bedside and obtain account information.
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Registered patients for outpatient procedures and emergency services.
Pharmacy Technician
Primary Plus Maysville Ob/gyn
Maysville, KY
05.2022 - 08.2022
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents and packages.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Pharmacy Technician
Meadowview Regional Medical Center
Maysville, KY
11.2021 - 05.2022
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Applied Science - Culinary Arts
Maysville Community And Technical College
Maysville, KY06.2016
Skills
- Proper labeling procedures
- Point of sale systems proficiency
- Aseptic techniques
- Problem-solving skills
- Pharmacy operations
- FDA compliance
- Workflow Optimization
- Prescription verification
- Insurance billing
- Insurance Verification
- Patient paperwork
- Verifying orders
- Resolving customer issues
- Reliable & trustworthy
- Data management
- Supervision & leadership
- Customer service
- Analytical
- Team management
- People skills
- Flexible schedule
- Critical thinking
- Organization
- Friendly, positive attitude
- Decision-making
- Active listening
- Multitasking
- Relationship building
Timeline
Certified Pharmacy Technician
ExactCare Pharmacy
04.2023 - Current
Fax Rep- Certified Pharmacy Tech
CVS- A-Line Staffing
12.2022 - 02.2023
Pharmacy Technician
Primary Plus Maysville Ob/gyn
05.2022 - 08.2022
Pharmacy Technician
Meadowview Regional Medical Center
11.2021 - 05.2022
Registrar
Meadowview Regional Medical Center
10.2017 - 11.2022
Associate of Applied Science - Culinary Arts
Maysville Community And Technical College
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