Kennedi Kology
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Head Hostess
North Italia
09.2022 - 06.2023
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess/Server
St. Stephens Green Publick House
01.2017 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated communication and listening skills by expanding skillset from hostess to waitress.
Hostess, Employee Hostess
La Terraza Cucina Rustica & Bar
01.2019 - 01.2019
- Strategized seating arrangements for 45 tables located indoors and outdoors.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Bachelor's Degree - Business Management, Leadership
Florida Atlantic University
2022
Skills
- Microsoft Office Suite, Google Suite, Zoom, Skype, WebEx
- Organization and Time Management
- Conflict and Complaint Resolution
- Hospitality and Accommodation
- Reservation Coordination
Timeline
Head Hostess
North Italia
09.2022 - 06.2023
Hostess, Employee Hostess
La Terraza Cucina Rustica & Bar
01.2019 - 01.2019
Hostess/Server
St. Stephens Green Publick House
01.2017 - 06.2022
Bachelor's Degree - Business Management, Leadership
Florida Atlantic University
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