Kennedi Wilson
Riverview
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HHA
G.A.C Support Services LLC
Jacksonville, FL
05.2025 - Current
- Provided compassionate care and assistance with daily living activities for clients, enhancing their quality of life.
- Assisted clients with personal hygiene, meal preparation, and medication reminders to promote independence.
- Collaborated with family members and healthcare professionals to develop and implement individualized care plans.
- Developed strong relationships with clients to foster trust and enhance their emotional well-being.
CNA
Life Care Center of Wells Crossing
Jacksonville, FL
06.2025 - 01.2026
- Monitored patients’ vital signs and reported significant changes to the nursing staff in a timely manner.
- Assisted in maintaining a clean and safe environment for patients by adhering to hygiene and safety protocols.
- Collaborated with healthcare team members to develop and implement individualized care plans for residents.
- Fostered a respectful and supportive environment, enhancing the overall quality of patient care.
Front Desk Receptionist
Jax Vets Affordable Animal Hospital
Jacksonville, FL
01.2025 - 07.2025
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated patient check-ins and appointment scheduling using electronic health record systems.
- Maintained organized reception area, ensuring a welcoming environment for patients and visitors.
- Assisted in training new staff on front desk procedures and software systems.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Assisted the team with animal care, such as X-Rays, Vaccinations, etc.
Front Desk Receptionist
Advent Health
Killeen, TX
02.2024 - 12.2024
- Welcomed and assisted over 50 visitors daily with excellent customer service skills.
- Managed a multi-line phone system, directing calls to appropriate personnel to ensure efficient communication flow.
- Scheduled appointments for 100+ staff members resulting in improved organization and time management.
- Maintained cleanliness and organization of the front desk area, creating a welcoming environment for visitors.
- Utilized strong organizational skills to handle incoming and outgoing mail effectively, streamlining communication processes.
Food and Nutrition Coordinator
Baptist Health Hospital
Jacksonville, FL
06.2023 - 01.2024
- Strong attention to detail for all meal preparation to ensure patients receive appropriate food and nutritional needs.
- Ensure that patients are fulfilled and happy with their food choice(s).
- Monitored that patients received their food in a timely manner.
- Maintained detailed records of customer interactions for future reference and analysis.
- Managed to provide patients with accurate answers and helped assist nurses when needed.
Assistant Store Manager
Family Dollar
Jacksonville, FL
02.2022 - 02.2023
- Increased sales by 15% through strategic merchandising techniques and customer engagement.
- Led a team of multiple associates to achieve and exceed weekly sales targets consistently.
- Implemented training programs that resulted in a 20% improvement in employee performance metrics.
- Established and maintained accurate records of inventory and sales.
- Collaborated with the store manager to streamline operations and improve overall store efficiency.
HR Coordinator
Arbor Medical Staffing
Jacksonville, FL
05.2021 - 05.2022
- Developed comprehensive training materials for staff development programs, increasing employee skills ratings by an average of 90% during performance reviews.
- Developed and maintained an employee database that improved information accuracy by 99%, enabling HR to make data-driven decisions.
- Collaborated with leadership to update HR policies and procedures in compliance with [industry standards/laws].
- Maintained confidential employee records and ensured data accuracy in HR systems.
- Managed the onboarding process for new hires, ensuring a smooth transition into the company.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL, USA01-2020
Skills
- Attention To Detail Expert
- Call Forwarding
- Problem Solving Expert
- Phone Proficiency Expert
- Customer Service Expert
- Time Management Expert
- Receptionist Expert
- Caregiver Expert
- Organizational Skills Expert
- Communication Skills
- Care plan management
- Clinical documentation and reporting
- Documentation
- Medical charting
- Call center experience
- Microsoft Excel
Certification
- CPR License
- CNA License
- HHA Certified
Timeline
CNA
Life Care Center of Wells Crossing
06.2025 - 01.2026
HHA
G.A.C Support Services LLC
05.2025 - Current
Front Desk Receptionist
Jax Vets Affordable Animal Hospital
01.2025 - 07.2025
Front Desk Receptionist
Advent Health
02.2024 - 12.2024
Food and Nutrition Coordinator
Baptist Health Hospital
06.2023 - 01.2024
Assistant Store Manager
Family Dollar
02.2022 - 02.2023
HR Coordinator
Arbor Medical Staffing
05.2021 - 05.2022
High School Diploma -
Mandarin High School