KENNEDIE BALDERAS
Seguin,TX
Summary
First-generation college graduate with expertise in agriculture, customer service, and workflow optimization. Strong communicator dedicated to providing the best service to customers. I am able to balance a heavy workload and adapt to changing environments.
Overview
10
10
years of professional experience
Work History
Service Advisor
Tellus Equipment Solutions
New Braunfels, Texas
02.2026 - Current
- Processed service orders and managed documentation for equipment repairs.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collaborated with technicians to ensure accurate completion of service tasks and follow-ups.
- Assisted customers with equipment selection and service inquiries.
Manager
Grain Bin Cafe and Store
02.2024 - Current
- Lead and train team members to ensure high performance and smooth workflows
- Oversaw daily operations, coordinated staff scheduling, and enhanced customer service
- Managed inventory and ordering processes, facilitating effective vendor communication
- Maintained cleanliness and product presentation to support customer satisfaction
Welder/Fabricator
DANCO Construction Inc.
01.2023 - 12.2023
- Welded and fabricated custom projects, ensuring structural integrity for construction sites
- Fabricated metal components using MIG and TIG welding techniques.
- Interpreted blueprints and executed precision cuts, contributing to accurate structural builds
- Interpreted blueprints and technical drawings to ensure accurate assembly.
- Operated various welding machines and equipment safely and efficiently.
Customer Service Representative
H-E-B Grocery Store
01.2017 - 12.2022
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Delivered front-line customer support and trained new employees to ensure smooth onboarding
- Processed transactions accurately using point-of-sale systems for seamless checkout.
- Maintained product knowledge to effectively answer customer questions and concerns.
- Ensured store quality standards through regular inspections and organized layout to enhance customer experience
Education
Bachelor of Science - Agriculture Science, Agricultural Mechanics
Tarleton State University
Stephenville, TX05-2021
High School Diploma -
Seguin High School
Seguin, TX08-2018
Skills
- Customer support
- Technical knowledge
- Service process improvement
- Attention to Detail
- Client engagement strategies
- Excellent Communication Skills
- Strong Work Ethic
Highlighted Skills
- Conflict Resolution
- Excellent Communication Skills
- Strong Work Ethic
- Service and Support
- Attention to Detail
- Team Collaboration
Timeline
Service Advisor
Tellus Equipment Solutions
02.2026 - Current
Manager
Grain Bin Cafe and Store
02.2024 - Current
Welder/Fabricator
DANCO Construction Inc.
01.2023 - 12.2023
Customer Service Representative
H-E-B Grocery Store
01.2017 - 12.2022
Bachelor of Science - Agriculture Science, Agricultural Mechanics
Tarleton State University
High School Diploma -
Seguin High School