Kennedie L. Brown
Nashville,TN
Summary
Dynamic professional with over 10 years of experience in customer support and 2 years in accounts receivable, specializing in relationship building and issue resolution. Demonstrated success in providing customized solutions that meet client needs. Strong ability to thrive in high-pressure settings while enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist
UNIFIRST
12.2022 - 01.2025
- Managed billing and payment processing for client accounts, resolving discrepancies efficiently.
- Communicated with customers via phone and email, delivering timely solutions.
- Prepared and mailed invoices, processed payments, and documented account updates.
- Collaborated with colleagues across departments to promote effective information exchange.
Team Member/Cashier
SHAKE SHACK
04.2022 - 11.2022
- Ensured cleanliness and organization of store displays while restocking supplies efficiently.
- Accurately processed customer transactions, maintaining precise cash drawer management.
- Provided support to fellow team members in daily activities to enhance teamwork effectiveness.
Food Runner
MELLOW MUSHROOM PIZZA BAKERS
07.2019 - 11.2019
- Demonstrated calmness in managing high-pressure situations during unexpected rushes at the restaurant.
- Successfully prioritized duties to handle multiple tasks efficiently.
- Partnered with kitchen personnel to ensure accurate order processing, decreasing complaints.
Cashier
FAMILY DOLLAR
10.2018 - 03.2019
- Managed customer transactions accurately, handling cash, credit card, and electronic payments.
- Ensured compliance with company policies while addressing exchanges and refunds for dissatisfied customers.
- Assisted inventory management by tracking stock levels at the checkout counter.
- Performed essential opening and closing tasks, including register money counting.
Food Runner
MARTIN'S BBQ
03.2017 - 09.2017
- Efficiently ensured smooth operations during peak hours by adapting to changing customer needs.
- Adhered to health regulations by keeping work areas immaculate and organized.
- Delivered accurate and prompt food orders directly to customers' tables.
- Demonstrated keen detail when verifying order accuracy prior to delivery.
Inbound/Outbound Customer Service Representative
TLK GROUP INC.
07.2014 - 06.2016
- Facilitated outstanding balance payments, service restarts, and new service setups for Comcast customers.
- Utilized various computer applications while engaging with customers.
- Maintained a high volume of inbound and outbound calls in compliance with deadlines.
- Resolved caller inquiries regarding sales, services, and account problems.
- Identified customer needs and escalated calls to relevant departments.
Technical Support Representative
ASURION
07.2015 - 11.2015
- Provided technical support to Direct TV customers, ensuring quick resolution of issues.
- Followed established scripts to deliver step-by-step troubleshooting assistance.
- Escalated unresolved issues to higher-level support teams for expert intervention.
- Participated in training initiatives to develop skills and improve service delivery.
Caregiver
FRIENDSHIP HOME SOLUTIONS
03.2013 - 06.2015
- Supported individuals with daily living activities, including bathing and medication management.
- Monitored patient well-being, reporting health concerns to supervisors promptly.
- Ensured high-quality care through effective communication and empathy.
Customer Service Representative
XEROX/ACS
11.2012 - 01.2013
- Facilitated payment of outstanding bills for Sprint customers while setting up new services.
- Executed order processing, correspondence preparation, and necessary documentation completion.
- Handled difficult customer interactions with professionalism and understanding.
- Monitored performance by analyzing call volume and average call duration.
Sales Clerk/Cashier
NIKE
03.2012 - 01.2013
- Enhanced customer shopping experiences by assisting with merchandise purchases.
- Managed processing of customer orders from online and phone channels for pickup in store.
- Handled cash register duties, including cash and credit card transactions.
- Maintained optimal inventory levels through regular restocking efforts.
Education
High School Diploma -
Pearl Cohn High School
Nashville, TN05.2012
Skills
- Customer service and client relations
- Accounts receivable and collections
- Invoicing and payment processing
- Multi-line telephone operations
- Data entry and record management
- Microsoft Office Suite and QuickBooks proficiency
- Problem solving and conflict resolution
- Team collaboration and communication
- Time management
- Active listening
- Adaptability and flexibility
- Call center experience
- Decision-making
- Scheduling
- De-escalation techniques
- Detail-oriented
- Technical Support
Timeline
Accounts Receivable Specialist
UNIFIRST
12.2022 - 01.2025
Team Member/Cashier
SHAKE SHACK
04.2022 - 11.2022
Food Runner
MELLOW MUSHROOM PIZZA BAKERS
07.2019 - 11.2019
Cashier
FAMILY DOLLAR
10.2018 - 03.2019
Food Runner
MARTIN'S BBQ
03.2017 - 09.2017
Technical Support Representative
ASURION
07.2015 - 11.2015
Inbound/Outbound Customer Service Representative
TLK GROUP INC.
07.2014 - 06.2016
Caregiver
FRIENDSHIP HOME SOLUTIONS
03.2013 - 06.2015
Customer Service Representative
XEROX/ACS
11.2012 - 01.2013
Sales Clerk/Cashier
NIKE
03.2012 - 01.2013
High School Diploma -
Pearl Cohn High School