Marisela Flores
Uvalde
Summary
Dynamic quality control leader with a proven track record at UniFirst, adept at implementing quality management systems and enhancing team performance. Skilled in documentation review and fostering a customer-focused environment, I drive process improvements and ensure compliance, resulting in significant operational efficiencies. Passionate about mentoring and developing talent for sustained success.
Currently attending Nurse Aide Program, Have a strong foundation with patient care and duties.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Control Lead
UniFirst
07.2023 - Current
- Oversaw quality assurance processes to ensure compliance with industry standards.
- Implemented corrective actions to address non-conformance issues effectively.
- Trained and mentored team members on quality control procedures and best practices.
- Conducted regular inspections and audits to identify areas for process improvement.
Unemployed
Unemployed
06.2023 - 07.2023
Office Manager
Nichols Ground Inc. FedEx
02.2016 - 06.2023
- Coordinated office operations, ensuring smooth workflow and efficient use of resources.
- Managed scheduling for meetings, appointments, and travel arrangements to optimize time management.
- Oversaw inventory management, maintaining supplies and equipment for daily office needs.
- Developed and implemented office procedures to enhance productivity and streamline processes.
- Trained new staff on office policies and procedures to ensure compliance and efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Manager
Whataburger
02.2009 - 01.2016
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented performance metrics to evaluate team effectiveness and drive improvements.
- Managed project timelines and resources to ensure successful execution of initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
Certificate - Nurse Aide Program
Southwest Texas College
Uvalde, TX05-2026
High School Diploma -
Uvalde High School
Uvalde, TX05-1999
Skills
- Quality control tools
- Customer focus
- Documentation review
- Quality management systems
- Dressing assistance
- Patient monitoring
- Feeding assistance
- Transfer techniques
- Indirect patient care
- Positioning patients
- Bathing assistance
Certification
- Certified- CPR
Timeline
Quality Control Lead
UniFirst
07.2023 - Current
Unemployed
Unemployed
06.2023 - 07.2023
Office Manager
Nichols Ground Inc. FedEx
02.2016 - 06.2023
Manager
Whataburger
02.2009 - 01.2016
Certificate - Nurse Aide Program
Southwest Texas College
High School Diploma -
Uvalde High School